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Spa Receptionist
Key Responsibilities:
- Welcome guests with warmth, professionalism, and genuine hospitality.
- Handle reservations, spa bookings, and scheduling efficiently.
- Provide detailed information about spa treatments, services, and promotions.
- Ensure smooth coordination between therapists and guests.
- Handle billing, payments, and accurate posting of charges.
- Maintain a calm, serene, and professional spa environment at all times.
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Address guest requests, feedback, and concerns with efficiency and discretion.
- Previous experience as a Spa Receptionist in a 5-star luxury hotel/resort is mandatory.
- Supervise and train therapists; manage schedules and daily operations
- Strong knowledge of spa treatments and wellness services.
- Excellent communication and guest service skills.
- Professional appearance and well-groomed presentation.
- Proficiency in using spa management or hotel reservation systems.
- Ability to multitask, prioritize, and remain composed under pressure.
- Flexibility to work shifts, weekends, and holidays.
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