Spa Receptionist / Coordinator

Spa Receptionist / Client Coordinator (Sales-Driven Role)
Skin Bar VII | Detroit, MI

Skin Bar VII is hiring a high-performing Spa Receptionist / Client Coordinator who understands that the front desk is not just administrative—it is a key revenue-driving position.

We are looking for someone who is polished, confident, and experienced in sales, client retention, and luxury customer service. This role is ideal for someone who thrives in a fast-paced environment and knows how to turn every client interaction into an elevated experience and a revenue opportunity.

This Role Is For You If You:

• Have experience in a spa, salon, or service-based business
• Are confident in upselling services, retail, and memberships
• Are motivated by sales goals, performance metrics, and growth
• Can multitask efficiently while maintaining a high level of professionalism
• Take pride in delivering a “WOW” client experience
• Are self-motivated, dependable, and results-driven
• Are comfortable using technology and AI tools to improve workflow and productivity

Key Responsibilities:

• Deliver a luxury-level client experience from check-in to check-out
• Manage booking, scheduling, and overall client flow
• Drive revenue through upselling services, retail products, and memberships
• Meet and exceed individual and team sales goals
• Rebook clients and support retention strategies
• Conduct follow-up calls and outreach to inactive clients
• Maintain accurate client profiles and contact information
• Support daily marketing efforts including social media posting and live content
• Maintain a clean, organized, and professional front desk environment
• Open and/or close the spa as a trusted Key Holder

Qualifications:

• Previous experience in spa, salon, or customer service-driven environment (required)
• Proven ability to sell and close memberships or services
• Strong multitasking, organization, and communication skills
• Professional appearance and demeanor
• Ability to work independently and stay proactive during slower periods
• Tech-savvy and comfortable learning new systems and AI tools
• Key Holder experience is a plus

Compensation & Growth:

• Competitive hourly pay (based on experience)
• Opportunities for performance-based incentives
• Growth opportunities within a fast-growing, luxury brand

Important:

This is a performance-based role. We are seeking individuals who are not only great with people, but who also understand how to contribute to the overall success and revenue of the business.

To Apply:

Please apply with your resume. Candidates with sales experience and proven performance results will be prioritized.

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount

Work Location: In person