SUMMARY

The Spa Therapist is responsible for delivering a range of spa treatments and therapies to guests, promoting relaxation, restoration, and overall well-being. Reporting to the Director of Spa, the Spa Therapist ensures exceptional guest experiences through quality treatments, in-depth knowledge and advising in respect of spa procedures and products, while maintaining high standards of cleanliness, hygiene, and safety.

KEY RESPONSIBILITIES

• Perform a variety of spa treatments and therapies, including massages, facials, body scrubs, wraps, and other specialized treatments.

• Conduct thorough consultations with guests to assess their health history, preferences, and treatment goals.

• Recommend appropriate spa treatments and therapies based on assessments and guest preferences.

• Provide exceptional guest service and ensure guest comfort throughout spa treatments.

• Educate guests on the benefits of spa treatments, skincare products, and wellness practices to enhance their overall experience and promote home care routines.

• Maintain high standards of cleanliness, hygiene, and sanitation in treatment rooms, equipment, and common areas according to spa protocols and industry standards.

• Follow proper disinfection and sterilization procedures for equipment and tools after each use.

• Demonstrate knowledge of spa products, including skincare, aromatherapy oils, and wellness products.

• Recommend and promote retail products to guests, explaining their benefits and uses for ongoing skincare and wellness maintenance.

• Maintain accurate and up-to-date client records, including treatment notes, preferences, and product recommendations.

• Prepare treatment rooms before each guest arrival and ensure all supplies and equipment are stocked and ready for use.

• Stay informed about current spa trends, techniques, and industry best practices through training, workshops, and continuing education opportunities.

• Participate in team meetings, training sessions, and performance reviews as required by spa management.

• Flexibility with working schedule to support the needs of the spa.

• Understanding of cost control by using proper amounts of products.

• Ensures that all products used are kept to the manufacturer specification.

Actively promotes the spa, treatments, services as well as programs, promotions and/or discounts available.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.