SPA Therapist (MALE)

Organization- Grand Hyatt Kuwait City

Summary

Main Duties and responsibilities:

Operational:

• To massage clients maintaining the clients comfort at all times.
• Perform all body treatments, as certified/trained to do so.
• Be on time for appointments and thoroughly review appointments after completing each massage.
• Keep work area clean and neat at all times.
• Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required/needed.
• The ability to courteously interact and answer all facility related questions with members and guests.
• Perform loofah treatments and herbal wraps as required.
• Assist in the co-ordination of body tech. services with other Spa programmes.
• Insure current trends in body treatment industry.
• Serve as catalyst to promote Spa services to members and hotel guests.
• Maintain current professional licenses.
• Report dysfunctional equipment to the Spa Manager.
• Work with the body techniques team leader in the formulation of plans for projects and other areas.
• Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales.
• Assist in the operations of all Spa departments as required:
• Fitness
• Facility Operations
• Receptions
• Sales and Marketing
  
  

Financial:

• Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.
• To ensure efficient billing of service to clients.
  
  

Guest Service:

• To ensure the facility is in peak condition at all times (operations and cleanliness).
• To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
  
  

Administration:

• Adherence to Standard Operating Procedures Manual.
• To maintain inventory of supplies for the operations of the treatment rooms.
• To maintain accurate as required by provincial regulations.
• To attend weekly/monthly departmental communication meetings.
• Follow and ensure that all employees follow all safety procedures and practices.
• Adherence of departmental Emergency Procedures/Safety Manual.
• Ensure all departments adhere to all safety practices of Park Hyatt.
• Maintain equipment for body techniques and personal equipment is in safe working order.
• To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
• Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training).
• To ensure all employees adhere to all hotel standards as stated in the employee handbook.
• To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
  
  

General:

• To understand and strictly adhere to the Rules & Regulations established in the Associate Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• To report for duty punctually wearing the correct uniform and nametag at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the outlet and all other departments.
• To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
• To respond to changes in the Rooms function as dictated by the industry, company and hotel
  
  

Occasional Duties:

• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
• To carry out any other reasonable duties and responsibilities as assigned.
  
  

Qualifications

Minimum of 2 years’ experience working as SPA Therapist within the hotel industry.