Spanish Bilingual Equipment Distribution Coordinator - Remote

Equipment Distribution Coordinators use new and exciting programs to reach existing U-Haul customers with offers to participate in our Equipment Distribution program. You will manage the end-to-end process of helping orchestrate transfers of our U-Haul trailers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program as you help to move equipment where it is needed most!

We are looking for friendly customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.

Position Details:

• Part Time or Full Time
• Weekend availability is required
• Location – Remote positions available as well as In-Office at the U-Haul International Midtown Campus in Phoenix, Arizona.

This job might be for you if:

• You enjoy helping people and problem-solving.
• You like a fast pace starting day one and staying busy every day.
• You enjoy working closely with your manager and receiving daily feedback.
• You are comfortable learning and using multiple computer programs.

Daily Tasks Include:

• Interacting with field personnel via phone, email, IM chat and SMS text messages
• Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages
• Managing dashboards, reports and files as needed
• Working on multiple customer records simultaneously

U-Haul Offers its Equipment Distribution Agents:

• Train and work on site, in office
• Career path available!
• Competitive hourly base
• Opportunity for base pay merit increases based on performance
• Part-Time benefits

Minimum Qualifications:

• Fluency in both Spanish and English
• Basic keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. geography
• Willingness to incorporate feedback to constantly improve performance

Training and Education Explained:

• Fast-paced, hands-on education working with your manager from day one
• Training schedule may fall outside of provided availability
• Self-paced education at our very own U-Haul University
• Learn and begin performing some of your job duties with customers in the first week
• Build on your skill set through on-the-job, continued education
• Begin performing additional job duties with the customers and the field as you learn them

Scheduling Requirements:

• Shifts between 8:00 AM - 5:00 PM (Arizona time) with a priority on Thursday, Friday, Saturday, and Sunday
• Available to work at least one weekend day per week (8.5 hours) either Saturday or Sunday.
• Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.

Part Time

• Part Time team members must be available to work at least 32 hours per week, Monday - Sunday (includes 8.5 hours on the weekend).
• The total number of hours scheduled each week will be based on business needs.

Full Time

• Full Time team members must be available to work 40 hours per week, Monday - Sunday (includes 8.5 hours on the weekend).

A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.

The following is required to work from home:

• You must have a quiet, private work area.
• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
• All work duties, including initial education, must be performed at your home address.
• If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

• Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

Computer Specifications

• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space

Additional Hardware

• Webcam (external or built in)
• USB headset (wired)

Internet speeds

• Ping: under 100
• Download: 50MB minimum (100MB recommended)
• Upload: 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.