Spare Parts Order Management Specialist

İş tanımı:

For all who keep the world moving.

We as Mercedes-Benz Türk develop and produce Trucks & Buses in our factories based in Istanbul & Aksaray in order to shape the future of sustainable transportation.

We are an important part of the production and R&D network of Daimler Truck AG.

Everything we do, contributes to a cleaner, safer, more efficient and distinctive future. We start with listening, build to solve, lead with the long view and progress together!

Are you ready to be part of our global team to keep the world moving?

Why you matter in this role

In this role, you ensure the seamless execution of our global spare parts export operations. By managing end‑to‑end processes, maintaining strong coordination with Daimler Truck AG, and securing full compliance with international trade regulations, you play a vital part in sustaining our global supply chain.

Your structured approach to monitoring KPIs, implementing corrective actions, and facilitating effective communication across teams directly strengthens operational efficiency and service reliability. With your contribution, we continue to deliver consistent, high‑quality support to our customers and partners worldwide.

What you can expect

• Coordinating and developing end-to-end export business processes for spare parts,
• Building and maintaining strong relationships with Daimler Truck AG partners,
• Coordinating logistics and export documentation in line with customs procedures.
• Ensuring compliance with international trade regulations and intercompany contracts.
• Tracking and coordinating delivery dates for each order, ensuring timely communication with Daimler Truck AG and internal teams
• Monitoring and reporting KPIs such as supplier backlog ratio and customer backorder value.
• Defining and implementing corrective actions to improve KPI results and operational efficiency.
• Follow up on issued invoices and ensure timely payment.

That’s why you are a match

Required

• Bachelor’s degree in Engineering, International Trade and Logistics, Business Administration or related departments.
• Excellent English skills
• At least 2 years of work experience
• Strong communication, negotiation, and organizational skills.
• Strong customer focus and setting up customer satisfaction as a priority with a proactive approach.
• Analytical mindset with ability to interpret KPI data and drive improvements.
• Ability to work independently and as part of a team.
• No travel restrictions.

Nice to Have

• German is an asset.
• Experience in supply chain, after-sales processes or export processes coordination is preferred

Why join us?

• Move the world forward: Every 7 of 10 of trucks and 4 of 10 buses produced in Turkiye carry our signature.

• Shape the future of mobility: Guided by the star, we are driving innovation with groundbreaking electric vehicle projects. Your ideas today can change how he world moves tomorrow.

• Global Impact, local roots: With 100,000 colleagues across 40+ locations, we embody a truly multinational culture—exporting know-how and impact worldwide in Daimler Truck.

• Drive sustainability with purpose: For us, sustainability isn’t a trend—it’s a responsibility, fully aligned with the UN’s Sustainable Development Goals.

• Grow without boundaries: Cross-functional, cross-location, and international rotations — here, borders don’t limit your career. Your growth has no boundaries.

• Learn & Evolve: Take advantage of continuous learning, mentoring, and development programs designed to support your growth at every step.

• Thrive beyond work: With 20+ active hobby and sports clubs and sponsorship of national teams, we celebrate life both on and off the field.

To join us:

1) Application: Introduce yourself and share why you’re a great fit for the role!

2) Assessment: Show your skills through the tests and tools we’ve prepared for the position. Don’t forget! Each position is unique and requires different skills.

3) Interview: Let’s meet! We’ll get to know each other!

4) Offer: Once everything’s complete, we’ll make our offer. Time to decide!

At Mercedes-Benz Türk, we support diversity and advocate an equitable and inclusive corporate culture. Guided by our principle that ‘jobs have no gender’, we are building a workplace together where everyone feels they belong through our diversity, equity, and inclusion initiatives. We base our strategy on fairness and equal opportunity, and we evaluate all applications in line with the principle of equality—regardless of age, culture, belief, gender, sexual orientation, marital status, parenthood, or disability status.  

So, if you don’t meet all the requirements, we encourage you to go ahead and apply — your unique skills and story might be exactly what we’re looking for.