Specialist, Academic Records/Room and Course Scheduling

The Academic Records Specialist contributes to the scheduling and coordination of academic courses and events, supports centrally scheduled classrooms, and assists with daily operations and customer service within the office.

The Office of the Registrar is responsible for the accuracy and integrity of the academic record. Serving all students, faculty, academic units, and student support functions; the Office is charged with the implementation of academic and student policies and their alignment to state and federal regulations and accreditation standards. The Office strives to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence.

This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus. This position will also include Core Business Hours and Summer Remote Period.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

1. Following established policy, process Schedule of Classes and Event Request forms in different software systems (Ad Astra, PeopleSoft/UAccess, and Trellis).

Assist in customer service support of the Centrally Scheduled Classrooms (ensuring properly configured layout and addressing furniture, cleanliness, heating & cooling issues, etc.).

Assist in resolving issues and answering questions sent to the office through a variety of methods.

Assist in processing event requests and invoicing for events.

2. Run various reports and make data entry corrections as necessary to ensure the Schedule of Classes is accurate and compliant.

3. Answer phone calls and chats and assist student workers with answering questions as needed.

Assist in training student workers.

4. Assist in creating and updating technical and non-technical documentation for internal and external purposes.

Use knowledge of University of Arizona and Office of the Registrar websites and policies to support students, faculty, staff, and the public.

Use and update department Business Process Guides.

5. Communicate and partner with department schedulers to identify corrections needed in the Schedule of Classes to align with compliance standards.

Assist in training academic departments in the creation of the Schedule of Classes.

Knowledge, Skills & Abilities:

• Excellent customer service skills
• Proficient grammar and writing abilities
• Ability to work well in teams and groups
• Ability to be adaptable

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.