Specialist - Check In & Dispatch

Job Purpose

This role plays a critical role in ensuring smooth, timely, and efficient mobility operations. This role involves coordinating vehicle dispatch, managing driver check-ins and check-outs, monitoring real-time movements, and ensuring service excellence. The Specialist will also conduct grooming checks via the SQOR application to maintain high standards of driver appearance and vehicle readiness

Job Requirement

Vehicle Dispatch & Coordination:

• Ensure vehicles are dispatched on time according to the daily guest transfer schedule.
• Assign drivers to vehicles based on availability and operational needs.
• Monitor dispatching activities in real-time and reroute drivers when necessary to handle urgent or high-priority transfers.
• Ensure timely departures and arrivals for all guest and staff transfers.
• Communicate with the Planning and Operations teams to align on last-minute requests or changes.

Driver Management:

• Oversee driver check-in/check-out procedures at the base.
• Manage key handovers for vehicle dispatch and returns.
• Ensure drivers are briefed on their schedules, routes, and any special instructions before departure.
• Monitor drivers' status and location throughout their shifts to ensure on-time service delivery.
• Divert drivers as needed to accommodate unexpected changes or new requirements.

Real-Time Operations Monitoring:

• Track driver and vehicle movements via the Magenta system to ensure all transfers are running as planned.
• Identify and resolve any delays or disruptions quickly to maintain service standards .
• Keep records of on-road incidents, reporting issues to the Operations team for immediate action.

Quality Control & Grooming Checks:

• Conduct routine driver grooming checks using the SQOR application, ensuring drivers meet grooming, uniform, and service standards.
• Verify vehicle cleanliness and readiness before dispatch.
• Report and escalate grooming or vehicle presentation issues for corrective action.

Reporting & Documentation:

• Document daily dispatch records, driver assignments, and operational logs.
• Provide end-of-day reports on completed transfers, any delays, and issues encountered.
• Support the team in tracking key metrics like on-time performance and vehicle utilization.

Continuous Improvement:

• Collaborate with the Planning Team to suggest improvements for smoother dispatch operations.
• Contribute to refining workflows, enhancing efficiency, and improving guest service delivery.
• Support implementation of new systems or processes as directed by the management team.

Recruitment and Criteria

Qualification and Experience

• A bachelor’s degree or equivalent qualification.

• At least 5 years industry experience and proven expertise in transportation industry

Skills

• Leadership & Team Management.

• Operational Planning & Coordination.

• Excellent analytical, problem solving & Decision-Making.

• Time-management skills

• Problem-Solving

• Customer Service Excellence.

• Fleet Management.

• Safety & Compliance

• Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook.

• Strong communication and interpersonal skills