Specialist – Client Experience – Channel Support

Knowledge:

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions
• Language proficient: fluent (business) English

Key Attributes:

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience:

§ 3 years of experience in a Technical Client Services environment within the banking or financial sector.

Skills:

• Good communication skills
• Good organizational and planning skills
• High level of interpersonal skills
• Problem solving skills
• Team player
• Ability to manage high workload within a pressurized environment
• Strong work ethic – willingness to take a ‘hands on’ approach

Education:

• Relevant Degree in business, finance, administrative, related field or equivalent.