Specialist – Digital Services Development

Job Purpose:

The Digital Services Development Specialist supports the design, development, and enhancement of digital services across RTA. The role focuses on digital project coordination , system integration , user experience improvement , and ensuring compliance with governance and information security standards to improve operational efficiency and service quality.

Roles and Responsibilities:

• Monitor performance indicators for digital systems and services
• Coordinate digital service development projects , including requirements definition and execution tracking
• Prepare monthly performance and progress reports covering workflow, costs, risks, and recommendations
• Ensure compliance with RTA governance frameworks and information security policies
• Support system integration, upgrades, and enhancements across digital platforms
• Manage contracts and invoices using the Maximo system
• Identify and resolve technical issues related to digital services
• Report and follow up on information security incidents in line with policies

Job Qualifications & Requirements:

Education and experience

• Bachelor’s degree in Information Technology, Computer Science , or a related discipline
• Minimum 5 years of experience in digital services development , IT systems , or digital projects

Required technical skills

• Digital services and application development
• System integration and enhancement
• Project management and coordination tools
• User experience (UX) analysis and improvement
• Performance monitoring and KPI reporting
• Enterprise systems usage , including Maximo
• Information security compliance and data governance
• Technical problem analysis and resolution
• Reporting and documentation of digital projects