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Specialist, Graduation and Auto-Awards Operations
Applicants must be authorized to work in the United States.
All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.
Job Summary
Position Summary
The Graduation and Auto-Award Operations Specialist provides operational and technical support for graduation processing, auto-awarding, and academic record accuracy within the Office of the Registrar and Academic Records. This position manages high-volume, policy-driven processes that directly impact degree completion, credential integrity, and institutional compliance.
The incumbent serves as a subject matter expert in graduation, auto-award, and degree audit functions, working closely with Banner, DegreeWorks, and cross-college partners to ensure timely, accurate, and equitable outcomes for students.
Essential Duties & Responsibilities & Knowledge Skills & Abilities
Graduation and Degree Completion Operations
- Serve as a subject matter expert for graduation-related policies and processes, supporting faculty, staff, and administrators.
- Evaluate degree audits to determine graduation eligibility, ensuring accuracy of academic history, programs, majors, credit hours, and requirements.
- Maintain and manage graduation-related documentation, including correspondence, curriculum exceptions, and OJT hours, using Etrieve.
- Work with confidential student records in full compliance with FERPA and institutional policies.
Auto-Awarding of Certificates and Degrees
- Manage auto-award processes for eligible student populations using Banner, DegreeWorks, and Excel-based reports.
- Enter, update, and maintain large volumes of student data in Banner and related systems with a high degree of accuracy and attention to detail.
Near-Completer Outreach & Degree Completion Support
- Identify students nearing degree completion (e.g., completion of 75% or more of program requirements) using academic records and data analytics.
- Provide individualized academic advising to near completers, including course selection, degree planning, and resolution of barriers to graduation.
- Collaborate with faculty, Financial Aid, and other campus partners to resolve issues such as incomplete coursework, financial holds, or administrative barriers.
- Conduct targeted outreach campaigns to re-engage near completers and encourage degree completion.
- Maintain and enhance tracking systems to monitor near-completer progress toward graduation.
- Secure student approval for degree completion and graduation, as required.
- Advocate for near completers by connecting them with campus resources such as tutoring, counseling, and career services.
Knowledge, Skills, and Abilities
- Strong written and verbal communication skills.
- Ability to organize, retrieve, manage, analyze, and present large amounts of student data accurately.
- Knowledge of academic advising theory and institutional policies.
- Experience with Banner, DegreeWorks, Cognos, and productivity software.
- High attention to detail and ability to meet deadlines.
- Demonstrate initiative and creativity to resolve conflicts and provide solutions.
- Knowledge of college policies and procedures.
- Knowledge of FERPA.
- Knowledge of general enrollment procedures.
- Ability to work well as a team player with minimal supervision.
- Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
- Ability to work collaboratively with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
Physical Requirements
This position is primarily performed in a typical office environment and may involve prolonged periods of sitting; frequent reading, typing, and verbal communication; and the use of fine motor skills. Occasional lifting, pushing, or pulling of light materials (generally up to 25 pounds) may be required.
Minimum qualifications
Minimum Qualifications
Associate of Science degree
1-4 years of experience
equivalent combo of education and experience
Preferred Qualifications
Preferred Qualifications
SLCC Information
Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
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