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Specialist IT Support

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Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems, software applications, and IT equipment.
  • Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.
  • Manage user accounts, permissions, and access within Active Directory.
  • Perform regular system updates, backups, and preventive maintenance tasks.
  • Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.
  • Provide support for mobile devices, remote access, and collaboration tools.
  • Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.
  • Collaborate with other IT team members to resolve complex technical issues and improve IT processes.
  • Provide end-user training and guidance on IT best practices, systems, and tools.
  • Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.

.Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent practical experience.
  • 2–3 years of experience in an IT Helpdesk or Technical Support role.
  • Strong working knowledge of Windows and macOS operating systems.
  • Hands-on experience in troubleshooting hardware, software, and network-related issues.
  • Familiarity with networking concepts and basic configurations (LAN/WAN, Wi-Fi, VPN).
  • Proficiency in using ticketing systems and remote support tools.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Ability to work independently as well as collaboratively within a team.
  • Willingness to work in rotational shifts based on business requirements.

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