Specialist Quality Assurance - Non-Comp

Only Remarkable People Can Create Exceptional Moments! Come be a part of making memories. We are looking for Quality Assurance Specialist and welcome you to be a part of the New York City team.

New York City is a global hub of culture, innovation, and opportunity. Known as “the city that never sleeps,” it offers a vibrant blend of world-class dining, arts, and entertainment alongside diverse neighborhoods rich in history and character. As the nation’s financial and business capital, NYC is home to countless industry leaders, startups, and creative pioneers, making it an inspiring place to build a career. With iconic landmarks, endless cultural experiences, and a dynamic energy unlike anywhere else, New York City provides both professionals and residents with unparalleled opportunities for growth, connection, and discovery.

ABOUT THE JOB

Hilton Grand Vacations Hilton Head location is hiring a Quality Assurance Specialist.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What we are looking for:

As a Quality Assurance Specialist, we are looking for a strong-minded individual who is looking to be involved at the end of our sales process!

• This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you!
• Solidifies the new owner's sale by total contract review
• Reviews paperwork
• Ensures accurate signatures, notary and execution of purchase documents
• Helps new owner understand the purchase:
• While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations
• Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.
• Explains and ensures new owner understands the documents
• Assists with the administrative duties of the QAM department.
• Maintains a high standard of customer service throughout the resort.
• Positive service to new owners prior to activation
• Positive service to all owners who call after activation
• Drives Execution
• Ensures new and current owners understand documents and ownership
• Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system
• Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)
• Assist in training new QAMs
• Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks
• Review document change bulletins from legal or Club information and ensures the department has the most recent materials
• Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)

Pay Range: $75,000 - $82,000

ABOUT YOU:

• High school Diploma/GED
• At least 2 years of hospitality/guest service experience.
• Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor
• Possess project management and problem solving skills.
• Must be computer savvy and have experience using Microsoft Office Suite.
• Able to work a flexible schedule to include weekends and holidays
• Must exude a professional demeanor at all times on duty or on property
• Preferred Qualifications:
• Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred
• Timeshare/Vacation Ownership experience preferred.
• 2+ years' experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)
• Existing Notary Licensure
• Must possess the ability to acquire your notary license.

On our own, we’re outstanding. With you, we’re extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.