Specialist - Technical Support

Communication

Internal Communication:
Manager - Technical Support
IT Pillar or BU company level
Security Manager
Communication Department

Purpose:
To advise the Manager - Technical Support on the progress of all work under his/her control
To collect business requirement for shared applications
To ensure all security activities comply with corporate policies and procedures
To ensure all the interface comply with company standards and branding.

External Communication:
External IT Service Providers

Purpose:
To provide support in the design, testing and evaluation of applications.

Occupational Health & Safety and Environment

Accountability:
Are accountable for their acts and omissions.

Responsibility:
To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

Authority:
To stop work if they think the work is unsafe.

Geographic Experience:
N/A

Language Skills:
Business fluent English

Key Roles & Responsibilities

• Develop and support enterprise applications using Oracle APEX, and other Oracle development tools.
• Customize Oracle Fusion Applications (HCM/FIN/SCM) using tools such as BI Publisher, Application Composer, Page Composer, and Groovy scripting—but not limited to these—to extend and tailor functionalities as per business needs.
• Design and build secure, scalable integrations using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based methods.
• Analyze and resolve technical issues reported by business users, and provide scalable solutions aligned with industry best practices in the industry.
• Participate in the full software development lifecycle including requirements gathering, solution design, development, testing, and deployment.
• Debug and troubleshoot application and integration issues, ensuring quick resolution and minimal business disruption.
• Prepare technical documentation, user manuals, and assist in training and onboarding end users.
• Adhere to ITIL-based change, incident, and release management processes for enterprise systems.
• Collaborate with cross-functional teams to support system upgrades, enhancements, and business-driven implementations.
• Support domain manager on prioritization of change requests
• Perform other job-related duties as assigned

Geographic Experience:
N/A

Language Skills:
Business fluent English