Specialty Coffee Shop Branch Manager

Key Responsibilities

• Oversee daily operations of the branch, ensuring smooth workflow and exceptional customer service
• Lead, train, and motivate staff to maintain high performance and team morale
• Manage inventory, ordering, and supplier relationships to ensure product quality and availability
• Ensure compliance with health, safety, and hygiene standards
• Monitor financial performance, including sales targets, cost control, and profitability
• Maintain technical standards in specialty coffee preparation and equipment maintenance
• Handle customer feedback and resolve issues promptly and professionally
• Collaborate with upper management on strategic planning and growth initiatives

Requirements

• Minimum 3 years of experience in a managerial role within the specialty coffee industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Technically proficient in specialty coffee operations, including brewing methods and equipment
• Bachelor’s degree in Business Administration, Hospitality, or related field
• Must have a valid QID and transferable visa
• Immediate availability to join

Job Types: Full-time, Permanent