Sponsorship-Case Management Officer

CONTRACT LENGTH:

From February to the end of December 2026 (pending availability of funds)

Child Safeguarding:

Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

SCOPE OF ROLE:

SCOPE OF ROLE:

Reports to: Project Manager

Reports to (Dotted Line): Child Protection Technical Advisor

Staff directly reporting to this post: N/A .

Dotted line: up to 6 Case management staff working with partner NGO

Role Dimensions : This position requires representation for SCI during the working groups and partner’s meetings.

This position will require approximately 70% of the work to be conducted in the field.

KEY AREAS OF ACCOUNTABILITY:

Project Implementation

• Oversee the implementation of the case management process ensuring high quality deliverables to fulfil our obligations to stakeholders at all levels.

• Orient partner NGOs staff on the context of child protection and case management of refugees in Egypt including available opportunities, challenges, previous activities, legal and regulatory situation, lessons learnt, and other related issues.

• Develop and lead the partners NGOs capacity building plan including staff hiring, conducting capacity needs assessment, developing capacity building plan, implementing and monitoring of the capacity building and technical assistance interventions in line with the project implementation plan.

• Provide on the job coaching and other related support to the partner NGO’s case management officers and case workers and conduct regular supervision meetings with them to provide technical advice.

• Support the partners NGOs to establish an effective, timely and quality case management system including developing all case management tools (internal regulations)

• Ensure that NGOs case management team are conducting clear and accurate screenings, assessment and action plans with maintaining clear, comprehensive, accurate records of all contact with beneficiaries following the inter-agency case management standards operating procedures.

• Support the child protection technical advisor and the MEAL team in rolling out the case management quality benchmarks and revising the standard operating procedures (SOP).

• Ensure that the NGOs team operates as per the agreed implementation plans.

• Ensure proper data management and data protection of all the beneficiaries’ data.

• Attend regularly the monthly inter-agency meetings (Child Protection Sub-Working Group, Case Conference and BID panel etc);

• Conduct regular case file audit to the partner NGO to ensure that they are up to date and check quality and consistency of work.

• Make regular field visits to provide support to case workers and partner NGO staff to respond to their inquiries on daily basis.

• Identify and organize collaborative partnership with new services providers.

• Work closely with the child protection advisor to ensure that the project case management provided interventions are working in parallel with SC case management standards operating procedures.

• Maintain close communication and coordination with other projects and technical units.

• Work closely with the MEAL team to monitor the quality of the case management intervention conducted by the NGO staff.

Reporting and documentation

• Draft concise, useful and analytical reports, case studies, and other documents as needed on a monthly, quarterly and annual basis and as requested by SC, donors and other stakeholders.

• Regular reporting to Project Manager with projects updates.

• Review the Partner NGO technical reports to improve quality of provided services.

• Organize and maintain project filling system.

Staff Management and Development

• Participate, with partner NGO’s management in the development of job description, selection criteria and recruitment of case management staff.

• Coordinate with partner NGO’s management to ensure case management staff understand and can perform their responsibilities.

• Provide NGO’s management with continuous feedback and suggestions for the development of case management staff.

OTHER RESPONSABILITIES :

• Participate in strategic planning, meetings and events.
• Facilitate and arrange events and visits to the program.
• Participate in planning, budgeting, M&E meetings and events.

• Ensure mainstreaming of SC Child Safeguarding policy in all the program activities.

In case of Emergency:

• Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.

• During emergencies, he/she should act in a way that facilitates SCI’s response to emergencies, giving priority to all assigned.

• Be prepared to support SCI interventions in response to emergencies and show needed flexibility

General:

• Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

• Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

Skills and BEHAVIOURS (Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

• Applying appropriate measures when results are not achieved

Ambition:

• Sets ambitious and challenging goals, takes responsibility for their own personal development and encourages others to do the same

• Widely shares their personal vision for Save the Children, engages and motivates others

• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and partners NGOS and supporters

• Values diversity, sees it as a source of competitive strength

• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions

• Willing to take disciplined risks

Integrity:

• Honest encourages openness and transparency
  

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in development related fields; having master’s degree is preferable.

• Minimum of 4-5 years of experience in development/humanitarian aid; previous experience in case management programming is a must.

• Previous management experience is required.

• Highly developed interpersonal, communication skills, writing and organizational skills.

• Fluency in English and Arabic (spoken and written) is required.

• Experience with refugee/marginalized communities is required.

• Experience with capacity building for partners NGOs

• Commitment to SCI’s values and policy; Familiar with the refugee context in Egypt and associated political/cultural sensitivities
  

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.