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SQA Manager
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
THE DIVISION:
Campana Systems is an international leader in information solutions for the auto club industry. Since 1988, we have been enabling our clients to achieve their ongoing business objectives using our in-depth industry knowledge and trusted technology solutions. Our mission is to enable our auto club clients to achieve their strategic goals by providing leadership through effective innovative solutions and services.
THE POSITION:
We are seeking an experienced Quality Assurance Leader to oversee and evolve our software QA function. In this role, you will lead QA professionals, establish consistent quality standards, and partner closely with Development and Product teams to ensure reliable, high-quality releases. Also, this role places a strong emphasis on driving efficiency through automation, modern QA tooling, and scalable quality engineering practices, reducing manual effort while increasing coverage, speed, and reliability.
Depending on experience and scope, this role may be positioned at the Supervisor or Manager level, with responsibility ranging from direct team leadership to multiteam planning, hiring, and longterm QA strategy.
The selected individual will work in the Contour Software Karachi/Lahore office, working as part of the resource-center team, as an extension of the onshore R&D team.
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JOB RESPONSIBILITIES:
Build a high‑performing QA team by coaching, mentoring, fostering ownership and providing actionable feedback that improves individual growth, engagement, and delivery outcomes.
- Own quality outcomes across multiple concurrent projects by driving a “bug‑free” quality vision—establishing and enforcing the testing practices, processes, standards, and accountability required to minimize defects and deliver reliable, predictable, high‑confidence releases.
- Drive effective QA planning and execution by forecasting effort, prioritizing work, and proactively managing risks to meet delivery timelines without compromising quality.
- Provide transparent reporting on quality metrics, testing progress, and risk assessments to all stakeholders.
- Ensure test assets and defect reporting provide meaningful coverage, traceability, and insight, enabling teams to make informed release and quality decisions.
- Drive an automation-first QA strategy, increasing coverage while reducing manual testing effort
- Continuously evolve QA processes, tools, and methodologies—manual and automated—to improve efficiency, coverage, and long‑term scalability of the QA function.
- Partner closely with Development, Product, and other stakeholders to surface quality risks early, align on quality expectations, and prevent defects from reaching production.
- Contribute to hiring, onboarding, and resource planning decisions to ensure the QA organization has the skills and capacity required to support current and future delivery needs.
- Stay up to date with emerging trends and best practices in software testing and QA management.
- Oversee daily workflows, assign testing responsibilities, set goals, and conduct timely, constructive performance evaluations.
REQUIRED QUALIFICATIONS:
Bachelor’s degree in computer science, engineering, or equivalent practical experience.
- 8+ years of experience in software quality assurance, with recent 3-5 years in a leadership role.
- Strong knowledge of QA methodologies, SDLC, defect management, and test design
- Proven ability to lead teams, manage priorities, and deliver results across multiple initiatives
- Excellent communication, organization, and problem‑solving skills
GOOD TO HAVE:
Experience leading QA teams across both manual and automated testing.
- Familiarity with Agile / iterative development environments
- Experience defining or improving QA processes at a team or departmental level
- Exposure to AI-assisted testing tools or test optimization approaches
- Certifications in QA or testing methodologies (e.g., ISTQB, CSTE, CSQA) are highly desirable.
Core Competencies:
- Analytical Thinking: Ability to assess complex systems and identify potential points of failure or improvement.
- Attention to Detail: Consistently delivers thorough and accurate test scenarios and results.
- Problem-Solving: Strong troubleshooting skills for diagnosing system defects and recommending solutions.
- Communication: Excellent written and verbal communication skills to articulate issues, risks, and recommendations to technical and non-technical audiences.
- Collaboration: Works effectively within cross-functional teams, demonstrating flexibility and adaptability.
- Leadership: Provides guidance, support, and mentorship to QA team members; proactively drives process improvements.
- Technical Acumen: Familiarity with modern test automation, CI/CD practices, and various software architectures.
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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