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Sr. Admissions Coordinator (Admissions)
The Carey Business School Office of Admissions is seeking a Sr. Admissions Coordinator responsible for managing inbound communication, conducting outbound outreach via targeted call campaigns, and fostering top-of-funnel relationships with prospective students. This role serves as the internal liaison from the Carey Business School Office of Admissions to external partner(s) conducting initial outreach to prospective students. The role ensures daily partner operations align with organizational goals, service expectations, and performance metrics. Working closely with the Admissions Leadership Team, this role collaborates with internal stakeholders in Marketing and Academic Programs along with vendors to implement best practices, support continuous improvement initiatives, and ensure effective communication, and issue resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills.
The Sr. Admissions Coordinator plays a key role by helping to drive information and build relationships with prospective students. This position has broad knowledge of academic programs and admissions procedures and works with prospective students to understand their needs and interests in support of overall enrollment goals.
Specific Duties & Responsibilities
- Establish new relationships, maintain and grow existing relationships with prospective students by listening and providing appropriate program and degree information, recommendations, and direction.
- Guide students, through knowledge and understanding of academic program offerings, how academic programs may complement or fill identified gaps in the students’ knowledge or experience and help them achieve career aspirations.
- Collaborate with the admissions recruitment, enrollment, and operations teams to execute on a business plan and optimal contact strategy for top priorities.
- Transition key inquiries to HR or recruitment team for follow up.
- Actively participate in ongoing training to increase knowledge of academic resources and communication skills with various communication platforms.
- Maintain accurate, complete records of contacts with prospects through use of CRM (training provided).
- Serve as a liaison to all operational and service issues, working with internal partners to help successfully resolve appropriate issues.
- Other duties as assigned.
In addition to the duties described above
- Primary responsibility for Admissions email inbox management and replies.
- Primary responsibility for handling inbound calls and replying to voice inquiries.
- Monitor performance reporting for internal and external outreach efforts.
- Support enrollment operations during peak periods with application processing or other duties.
- Prepare summary presentations on outreach performance for team and leadership briefings.
Minimum Qualifications
- Bachelor's Degree.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- One to four years of experience working in a contact center and/or front line in a consultative sales environment.
- Proficiency in basic data management systems and computer applications (e.g., Word, Excel, Access, PowerPoint); willingness and ability to learn additional applications as needed.
- High level of proven exceptional customer service.
- Ability to communicate across diverse populations.
Technical Skills & Expected Level of Proficiency
- Application Processing and Management- Developing
- Customer Service- Intermediate
- Data Management and Analysis- Awareness
- Documentation Imaging and Management- Developing
- Event Coordination- Awareness
- Financial Management- Awareness
- Oral and Written Communications-Intermediate
- Record Keeping- Developing
- Student Information Systems- Developing
The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.
Classified Title: Sr. Admissions Coordinator
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $24.25-$42.50 HRLY($65,130 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30am - 5pm
FLSA Status: Non-Exempt
Location: Hybrid:JH at Harbor East
Department name: Admissions
Personnel area: Carey Business School
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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