Sr. Analyst - Insurance Underwriting Operations

The Senior Underwriting Intake Analyst will play a key role in supporting our auto dealer partners by protecting their most valuable assets—their inventory. For dealers who finance through Ally, we provide physical damage coverage for the cars on their lot, strengthening the bonds between our organizations. The Senior Underwriting Intake Analyst will support and help lead the underwriting process by evaluating risk according to location, physical and moral hazards, individual risk characteristics, inspection reports, loss experience, and company guidelines required to accept, decline, or modify a business submission. In addition, this role will provide guidance to junior analysts and contribute to process improvement initiatives.

• [20%] Lead the processing of dealer application requests, ensuring accuracy and timeliness in the business system.
• [20%] Serve as a primary point of contact for customers and matrix partners regarding status of quotes and policy issuances, providing expert-level service and support.
• [10%] Deliver detailed information regarding products and services, including components of insurance coverages in existing policies.
• [10%] Oversee communications with agents and dealers regarding policy and program provisions, and mentor junior team members in effective communication practices.
• [10%] Review and approve all components of applications to ensure smooth underwriting (endorsement processing, policy issuance, entering loss history, and generating flood map information).
• [10%] Ensure timely and accurate submission of policy documentation to our Surplus Lines filing company.
• [5%] Manage and enhance the customer experience for dealers with floorplan insurance, identifying opportunities for process improvement.
• [5%] Establish, monitor, and help optimize service level agreements (SLA) for key P&C accounts.
• [5%] Analyze dealership loss trends, mitigate risk, and escalate complex issues to appropriate business leads.
• [5%] Provide training and support to new team members and analysts as needed.

• Excellent verbal and written communication abilities, with proven experience in stakeholder engagement.
• Advanced phone communication and customer service skills.
• 3+ years’ relevant experience required, or equivalent combination of experience and education.
• Bachelor’s degree preferred.
• Demonstrated experience in insurance underwriting; P&C insurance experience strongly preferred.
• P&C license required within 2 months of start.
• Strong customer focus with a professional, courteous, and respectful demeanor.
• Demonstrates effective follow-up and problem-solving skills.
• Proven commitment to team success through leadership, attendance, contribution, and positive attitude.
• Advanced PC and data entry skills.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word) required.
• Ability to multi-task and prioritize in a fast-paced environment.
• Highly organized, detail-oriented, and self-motivated, with a track record of mentoring or coaching others.
• Experience in process improvement or project participation is a plus.

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.