Sr. Analyst, Workforce Enablement (Equipment Services)

Position Purpose:

The Senior Workforce Enablement Analyst supports the Workforce Enablement Manager by providing analytical, operational, and execution support to ensure HDES technicians are effectively enabled through accurate data, insights, and scalable processes. This role focuses on translating field performance data, readiness indicators, and operational feedback into actionable insights that inform training strategies, enablement content, and workflow adoption. The Senior Analyst plays a critical role in maintaining alignment between enablement initiatives and real-world field execution, ensuring programs are measurable, targeted, and continuously improved to support technician readiness and operational excellence.

Key Responsibilities:

• Lead Project Teams of Analysts and other associates
• Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
• Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
• Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
• Deliver presentations to teams and executive leaders and sponsors.

Direct Manager/Direct Reports:

• Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• A Master's Degree is preferred.
• (5 years of work experience is preferred)

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Experience leading high performing teams
• Consulting management and/or project management.
• Strong quantitative skills such as statistics and data analysis
• Problem solving
• Strong Operations, Retail and/or field knowledge