Consumer Compliance Self-Testing Manager

Job Summary

Leads a team of compliance self-testing professionals to ensure appropriate compliance risk oversight is in place for process groups. Leads and executes compliance self-testing

Job Duties and Responsibilities

• Manages a team that plans and executes compliance self-testing by identifying compliance risks and evaluating control design and testing the effectiveness controls. Supervises the team throughout the life cycle of testing activities to provide ongoing guidance on scope, sampling, testing approach, issues, work papers, etc. Responsible for developing, maintaining, and executing the self-testing plan and ensuring plan includes targeted reviews based on risk and meeting internal benchmarks. Anticipates changes in the internal and external environment and adapt the self-testing program of the team accordingly.
• Develops and manages relationships with the line of business and implements an effective engagement model for the team and business. Understands applicable business risks and provides effective challenge to business partners when compliance controls are missing, inadequate, or ineffective. Influences process groups to resolve issues, develop sound corrective actions, and strengthen internal controls. Stays informed of management's plans to address corrective actions, and work with the team to understand and assess residual risks.
• Aggregates and reviews compliance self-testing materials for Compliance and Risk Committee reporting to ensure appropriate evaluation of self-testing program effectiveness and states compliance risk to leadership. Communicates with management and regulators with respect to compliance self-testing activities.
• Collaborates across internal team to implement strategies and methods related to the compliance framework within the bank, including key risk, performance measurement data, along with oversight monitoring and mitigation strategies. Engages with legal, audit, and business partners to stay up-to-date on ongoing business process changes, regulatory expectations, customer feedback, etc
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

• Bachelor's degree in Business Administration or related field or an equivalent combination of education and experience.

Minimum Experience:

• Five years Banking experience in Retail, Compliance, Audit, and/or Risk Management

Required Knowledge, Skills, & Abilities:

• Advanced knowledge, ability and expertise in understanding of financial services
• Demonstrated experience with regulations
• Solid understanding of risk management processes and risk analysis.
• Excellent communication skills, both verbally and written products, including Word, Excel, and Power Point, along with many other bank related operating systems.
• Ability to communicated and interact with all levels of management
• Ability to lead and manage a team
• Highly proficient in all the Microsoft Office products, including Word, Excel, and Power Point, along with many other bank related operating systems