Sr Associate Engagement Manager

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary : (fully remote/virtual role) The Sr. Associate Engagement Manager is responsible for managing and executing strategies that advance our culture and drive meaningful engagement. This will include partnering with cross-functional teams and engaging with senior leaders, managing relationships and performance of external parties in the execution of virtual and in-person activities within budget. Provide communication and change management support for programs and initiatives as needed, and execute additional duties as assigned.

• Communication: Develop communication plans and messaging for internal audiences, as well as own communications to stakeholders on progress, issues, and risks including regular status updates.

• Manage: Lead Associate Resource Group program and collaborate with leaders to support overarching strategy and activities for ARGs. Own processes to enable high-performing and highly engaged, inclusive communities, provide executional support for enterprise ARG activities, and proactively manage communication and measurement toward goals.

• Leadership: Lead execution for enterprise-wide associate events, community service opportunities and/or leadership events, developing project plans, assigning core team responsibilities, managing applicable budgets, collaborating with internal partners to source locations, secure contracts and services.

• Program management: Develop and deliver best in class internal engagement routines and processes. Drive program and project deliverables, provide strategic direction, and deliver regular communications to stakeholders. Manage vendor relationships and audit partners to ensure delivery of services and desired experience.

• Partner with communication team to lead and support key processes and deliverables, including weekly e-newsletter content, production and distribution; editorial calendar; intranet; audience segmentation and list management; presentations, and more. Engage with creative services, printing, production and fulfillment teams as needed to execute on deliverables.

• Key contributor to culture, communications and change management efforts to advance strategic priorities.

• Act as an advisor to Chief People Officer and VP, Communications in building an inclusive, engaged culture in virtual environment and develop appropriate strategies to address agreed-upon opportunities and priorities.

• Enterprise alignment: Serve as a key contributor to the enterprise calendar process and partner with stakeholders to inform effective planning and decision-making by leadership.

• Champions Frontdoor Values to Help Others. Own It. Move Forward and Explore, as we pursue our purpose of making life easier for every homeowner.

• May assume other duties as applied.

Qualifications

Required Skills:

• Excellent communication skills (written and oral) and ability to effectively represent ideas and positions with range of audiences

• Ability to work collaboratively and lead in a cross-functional environment

• Demonstrates high emotional intelligence and builds strong, trust-based relationships

• Highly organized, with outstanding planning and project management skills

• Expertise in managing large corporate events, in-person and virtual

• Keen attention to detail

• Ability to anticipate and effectively mitigate risk, and respond responsibly in crisis situations

• Demonstrated success in fast-paced, fluid environment where ability to multi-task and prioritize deliverables is essential

• Ability to maintain discretion and manage confidential information

• Proficient in Microsoft Office applications such as Word, Excel, Forms and PowerPoint, as well as Zoom; familiarity with event management, travel and RFP platforms such as Cvent is also beneficial.

Preferred Skills:

Physical Role Requirements : Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: BS/BA in Communication, Marketing, Business Administration or related field required; professional certification preferred

Minimum Experience required (number of years necessary to perform role) : 7+ years of relevant experience required (more experience preferred)

Travel: Occasional (Estimated <20%)

Other/State Specific

This role pays between $100,000 /Yr to $135,000/Yr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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ID 2026-4037

Category Public Relations

Type Full Time

Company AHS American Home Shield Corp