Sr Claims Trainer

Position Summary:

The Senior Claims Trainer plays a critical role in developing and delivering training programs that enhance the knowledge, skills, and performance of claims professionals. This position is responsible for designing curriculum, facilitating training sessions, and collaborating with leadership to ensure alignment with operational goals and regulatory requirements. The ideal candidate is a subject matter expert in claims processes and systems, with a passion for coaching and continuous improvement.

Key Responsibilities:

• Design, develop, and update training materials, manuals, job aids, and e-learning content for claims handling procedures.
• Facilitate engaging and effective training sessions for new hires and existing staff, both in-person and virtually.
• Conduct needs assessments to identify skill gaps and recommend targeted training solutions.
• Partner with Claims Leadership, QA, and Compliance teams to ensure training aligns with company policies, industry standards, and regulatory requirements.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Mentor and coach claims staff to support career development and performance improvement.
• Stay current on industry trends, best practices, and emerging technologies in claims and training.
• Support onboarding initiatives and contribute to the development of career pathing programs.
• Lead special projects related to training, process improvement, and system implementations.

Qualifications:

• Bachelor’s degree in Business, Insurance, Education, or related field (or equivalent experience).
• 5+ years of experience in property and casualty claims, with at least 2 years in a training or leadership role.
• Strong knowledge of claims systems, workflows, and regulatory requirements.
• Proven ability to design and deliver effective training programs.
• Excellent presentation, communication, and facilitation skills.
• Proficiency in Microsoft Office Suite and learning management systems (LMS).
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Professional certifications (e.g., AIC, CPCU, or training certifications) are a plus.

Preferred Skills:

• Experience with adult learning principles and instructional design.
• Familiarity with virtual training platforms (e.g., Zoom, WebEx, Teams).
• Strong analytical and problem-solving skills.
• Collaborative mindset and ability to influence across departments.