Sr. Customer Service Executive - Sales- India

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description �Responsible for post-Sales lifecycle experience management for customers. Operational role that works under direct supervision, responsible for driving sales operations. Responsibilities �Take ownership of customer issues reported, solving their problems by co-ordinating with different teams across the organization �Provide assistance to customers and information on product features. �Data Monitoring & Reporting �Track customer SLAs, customer feedback, governance meeting outcomes etc Desired Skill sets �NIL