Sr. Director, Human Capital Services

Key Responsibilities

• Develop strategies to maintain positive employee relations through proactive communication, conflict resolution, and fair handling of complaints and disciplinary matters.

• Advise management and employees on labor policies, workplace issues, and compliance with labor laws.

• Ensure accurate and timely payroll processing, maintaining integrity of payroll data and coordinating with Finance.

• Manage employee records and HR systems with accuracy and confidentiality to support decision-making.

• Oversee onboarding, transfers, secondments, and separations for a smooth, policy-compliant employee experience.

Strategy & Planning

• Develop strategies to resolve complaints and conflicts in line with organizational and legal requirements.

• Improve administrative processes to enhance efficiency and service quality.

Annual Budget & Resource Requirements

• Coordinate with Finance to secure necessary resources for HR services.

• Monitor payroll and administrative costs to ensure optimal budget use.

Policies, Processes & Procedures

• Implement and monitor policies and procedures for employee relations, payroll, and administrative services.

• Ensure compliance with legal and organizational standards in all HR activities.

• Monitor employee movements to ensure policy adherence.

Talent Management

• Support employees throughout their lifecycle, including onboarding, transfers, and secondments, fostering talent development.

• Promote a supportive work environment to enhance processes and deliver excellent employee experiences.

Related Responsibilities

• Handle labor-related issues and provide support for disciplinary cases and disputes as needed.

Educational Qualifications

• Bachelor’s degree in HR, Business Administration, Public Administration, or related field.

• Master’s degree preferred; professional certifications are a plus.

Behavioral Competencies

• Accountability and flexibility (Strategic).

• Customer and stakeholder focus (Strategic).

• Innovation and continuous improvement (Strategic).

• Collaboration and effective communication (Strategic).

Leadership Competencies

• Fostering a culture of excellence (Strategic).

• Motivating and empowering others (Strategic).

• Providing strategic direction with a clear vision (Strategic).

• Achieving sustainable growth with accountability (Strategic).

Technical Competencies

• Service quality excellence (Strategic).

• Employee relations (Strategic).

• Payroll and compensation management (Strategic).

• Data integrity and employee record management (Strategic).

• Process improvement and service excellence (Strategic).

Experience

• Bachelor’s degree: 12 years

• Master’s degree: 10 years

• PhD: 8 years