Sr. Facilites Coordinator: Technical Operations

About the Role

The Senior Facilities Coordinator will operate in a dynamic environment, providing support for HVAC, electrical, lighting, and energy systems. This role is responsible for managing service tickets, approving NTEs, and ensuring operational tasks are completed accurately and efficiently. In addition to coordinating field service activities and HVAC work, the coordinator serves as a key point of contact for customers, requiring strong communication skills and the ability to resolve issues promptly. The position combines technical knowledge with customer service expertise to deliver reliable facilities support and maintain smooth day-to-day operations.

What You’ll Do

Provide technical support to customers on building system issues.

Support installers and subcontractors with troubleshooting and system guidance.

Configure and set up control systems to ensure proper functionality.

Perform field startups and system commissioning to verify system performance.

Answer customer’s calls by telephone and/or email to determine the nature of the problem and respond to each situation by assessing customer’s needs and provide clear and accurate responses to customer.

Manage remote installation of software and control programs for building systems.

Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.

Evaluate and select solutions from established options.

About the Role

The Senior Facilities Coordinator will operate in a dynamic environment, providing support for HVAC, electrical, lighting, and energy systems. This role is responsible for managing service tickets, approving NTEs, and ensuring operational tasks are completed accurately and efficiently. In addition to coordinating field service activities and HVAC work, the coordinator serves as a key point of contact for customers, requiring strong communication skills and the ability to resolve issues promptly. The position combines technical knowledge with customer service expertise to deliver reliable facilities support and maintain smooth day-to-day operations.

What You’ll Do

Provide technical support to customers on building system issues.

Support installers and subcontractors with troubleshooting and system guidance.

Configure and set up control systems to ensure proper functionality.

Perform field startups and system commissioning to verify system performance.

Answer customer’s calls by telephone and/or email to determine the nature of the problem and respond to each situation by assessing customer’s needs and provide clear and accurate responses to customer.

Manage remote installation of software and control programs for building systems.

Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.

Evaluate and select solutions from established options.