Sr. Field/Infrastructure Engineer (m/f/d)

Role Overview: We are seeking an experienced Senior Field Engineer with deep expertise in x86 servers and data storage systems, particularly Gigabyte, Compal, and Supermicro hardware. This is a high-impact role for a senior-level professional, close to an infrastructure architect, who will not only execute on-site installations but also advise clients on infrastructure optimisation and best practices.

In the early stages, the role will require on-site presence at client locations for installations and configurations. As the company grows, the position will transition to a third-line technical support role based at our office, focusing on advanced troubleshooting, solution design, and infrastructure optimisation

Key Responsibilities:

On-Site Installations & Configurations
Lead the deployment of x86 servers and data storage systems
Configure hardware, firmware, and operating systems to meet customer requirements
Collaborate with junior engineers for physical installations (rack mounting, cabling, etc.)
Pre-launch Setup and Optimization:
Conduct pre-deployment configuration and test servers and storage systems to ensure compatibility and performance
Optimise hardware and software settings based on client requirements and industry best practices
Perform initial benchmarking and load testing before final deployment
Technical Consulting & Solution Design:
Analyse client requirements and propose infrastructure solutions that optimise performance and cost-efficiency
Provide technical recommendations and best practices for server and storage deployments
Conduct health checks and performance tuning on deployed systems
Client Interaction & Support:
Act as a senior technical expert, building trusted relationships with customers.
Provide on-site troubleshooting for complex technical issues.
Prepare and present optimisation reports and upgrade proposals.
Internal Development & Future Role Transition:
Document solutions, configurations, and processes for future reference
Provide training and mentorship to junior engineers
Transition into a third-line support role in the office as the company scales, focusing on high-level technical support and solution architecture Qualifications & Experience:Technical Skills: Soft Skills:
Education: Bachelor’s degree in computer science, Engineering, or a related field.
Experience: Minimum 7 years of experience in server and data storage infrastructure, focusing on enterprise-level deployments. Vendor Experience:
Strong hands-on experience with Compal, Gigabyte and Supermicro x86 servers.
Certifications: Microsoft, VMware, Microsoft Azure Solutions Architect, Red Hat Certified Engineer (RHCE), etc.
Advanced knowledge of server hardware components, BIOS/UEFI settings, and RAID configurations
Experience working for a server or network equipment vendor in a technical presales or service engineering role
Proficiency in operating systems (Linux, Windows Server) and virtualisation platforms (VMware, Proxmox, Hyper-V)
Experience with networking protocols (TCP/IP, iSCSI, NFS, etc.) and storage technologies (SAN, NAS, NVMe, etc.)
Familiarity with server monitoring tools and enterprise backup solutions
Deep understanding of fault-tolerance mechanisms and best practices for ensuring the high availability of enterprise information systems
Excellent problem-solving skills and attention to detail
Strong customer-facing and communication skills
Ability to work independently and under pressure.
Career Growth: This role offers a clear path to becoming a senior architect and third-line technical leader.
High Impact: Play a pivotal role in our customer service and technical delivery during a critical growth phase.