SR IT Network and Infrastructure Solutions Manager (IT System Admin SRMGR)

Description

SR IT Network and Infrastructure Solutions Manager
IT System Admin SRMGR

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

Our Technology Services Division (TSD) is not just another team in a government agency. We are an innovative, cross-functional, and high-performing group that focuses on providing seamless solutions and IT consultative services to our customers and business partners. We embrace a customer-driven IT environment by working collaboratively to solve problems. We provide innovative solutions that connect people and eliminate waste from processes by simplifying work. Our work impacts other state agencies, counties, cities, and the people of Washington. We embrace change and respect new ideas. If you are looking for a challenging and meaningful career, and a place where your talents make a difference in the lives of Washingtonians, TSD is the place for you!

For the full job description, contact the recruiter Rachel Vaughan via rachel.vaughan@des.wa.gov or jobs@des.wa.gov and request an email copy.

This position is responsible for providing strategic direction and technical guidance to the Network and Infrastructure engineering team. This position is a highly technical hands-on leader who is responsible for the operations, support and maintenance of agency network systems and infrastructure. This senior manager leads a high functioning, fast paced technical team that supports DES business lines and statewide enterprise applications with a diverse customer base.

This position is responsible for managing vendors, planning and architecting infrastructure changes, and making recommendations to improve the agency’s physical and virtual infrastructure environments.

The selected candidate is expected to support the mission of the organization by developing strategies and advising on emerging technologies that are relevant to the agency’s goals.

Duties

Duties include:
Lead the Infrastructure and Network Operations team

• Develop expectations with staff in regular one-on-one meetings, provide feedback, clear roadblocks, and motivate team members to increase performance
• Complete all IT managerial responsibilities including performance planning, performance evaluations, progressive discipline, training plan development and talent management
• Prepare budget information and requests, reviews expenditures, and plans for budget cycle

• Manage IT network and infrastructure architecture designs and technical documentation
• Provide direction on complex issues and service outages by working with multiple IT teams, agency and customer stakeholders, executives and vendors
• Evaluate and track IT metrics
• Provide guidance for consistent proactive monitoring
• Develop and implement compliance standards for using new and emerging technology which will track, monitor, and audit life cycles of software and hardware

• Define and recommend information technology strategies, policies, and procedures
• Evaluate customers’ technical needs, identify problems, evaluate trends, and anticipate business and technical requirements
• Develop strategy and implement sustainable cloud solutions in collaboration with the TSD team
• Develop and present long-term technical recommendations to executive management

• Identify opportunities to use innovative technologies in collaboration with IT teams
• Evaluate the impact of new architecture products and services for IT investments, business operations and customer satisfaction

• Provide technical consultation for strategic business initiatives and legislative mandates for internal business partners and external customers

Qualifications

Required Qualifications
Experience should total 15 years.

[OPTION 1]

• Seven (7) years of demonstrated hands-on experience in advanced principles of IT enterprise architecture including the integration of diverse hardware and software technologies

• Experience performing critical analysis of complex systems and processes and root cause analysis of issues
• Experience developing tactical and strategic plans using new and emerging concepts
• Demonstrated knowledge of Microsoft Azure or similar cloud technologies, Windows Servers, Cloud Architecture and Virtual infrastructure
• Experience developing technology policies and guidelines

AND
Eight (8) years’ experience as an effective manager with strong skills in:

• Team leadership and mentoring
• Creating strategic roadmaps and training
• Presenting information to leadership

Minimum five (5) years’ experience as an effective manager with strong skills in:

• Team leadership and mentoring
• Creating strategic roadmaps and training
• Presenting information to leadership

[OPTION 3]
Bachelor’s Degree or greater closely aligned with Information Technology

AND

• Minimum six (6) years of demonstrated hands-on experience in advanced principles of IT enterprise architecture including the integration of diverse hardware and software technologies
• Experience performing critical analysis of complex systems and processes and root cause analysis of issues
• Experience developing tactical and strategic plans using new and emerging concepts
• Demonstrated knowledge of Microsoft Azure or similar cloud technologies, Windows Servers, Cloud Architecture and Virtual infrastructure
• Experience developing technology policies and guidelines

AND

Minimum five (5) years’ experience as an effective manager with strong skills in:

• Team leadership and mentoring
• Creating strategic roadmaps and training
• Presenting information to leadership

Experience may be concurrent.

Additional qualifying experience may be substituted for education on a year-for-year basis.

Desirable/Preferred Education, Experience or Certifications / Competencies

• ITIL Certified
• MCSD (Azure Solutions Architect certificate)
• Experience with IP Packet Analysis and SAN (storage area network)
• Proven hands-on expertise with creating complex network and application architecture
• LeaderPath or similar

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization

Supplemental Information

Special Requirements and Conditions of Employment

• Must successfully pass a criminal background check

How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that describes why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information