Sr. IT Specialist - Aftersales

Date: 19 Jan 2026

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
We are seeking an experienced IT professional to join our Automotive Dealership’s IT team. The ideal candidate will be responsible for managing, supporting, and optimizing IT systems that enable After-Sales business processes, including service, spare parts, warranty, and customer support operations. This role requires strong technical expertise combined with a deep understanding of Automotive dealership processes Job Responsibilities

Provide end-to-end support for Dealer Management Systems (DMS) and related applications used in After-Sales operations

Troubleshoot and resolve technical issues promptly to minimize downtime

Ensure integration between service, parts, and finance modules

Ensure timely resolution of incidents, requests, adherence to SLAs, and delivery of quality IT services

Strong knowledge of Dealer Management Systems (SAP – Proaxia VSS or any relevant DMS applications

Familiarity with ERP systems and integration with OEM platforms

Understanding of After-Sales processes (service booking, workshop operations, spare parts, warranty

Experience with OEM-specific systems (GM,FORD,HONDA, etc.)

Knowledge of BI tools for reporting and analytics

Provide training to key users and assist with post-implementation support

Support UAT activities and ensure smooth deployment of enhancements

Identify opportunities to enhance system performance and IT operational efficiency

Candidate Requirements

Degree in Computer Science or Engineering related field

8-10 Years of Automotive Dealership experience

Worked with SAP Proaxia VSS - any Dealer management systems / ERP

Skills (Behavioral and Technical)

Excellent written and verbal communication skills.

Excellent understanding of Automotive aftersales business processes

Proven skills to work effectively across internal & external functional areas

Knowledge of IT reporting & Analytical tools

Understanding of programming languages

Ability to communicate technical concepts to non-technical users effectively

Strong interpersonal skills and the ability to work well in a team environment

Excellent problem - solving and analytical skills