Sr. IT Support Specialist – Audio/Video Systems

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #63: Sr. IT Support Specialist - Audio/Video Systems

NUMBER OF VACANCIES: 1

DEPARTMENT: Information Systems/Infrastructure

WORK LOCATION: City Hall

SALARY RANGE: $48,089 - $74,860 annually

PAY GRADE: K, Exempt

TYPE OF POSITION: Regular, Full-Time

DAYS WORKED: Monday - Friday

HOURS WORKED: 8:00 a.m. - 5:00 p.m.

APPLICATIONS WILL BE RECEIVED THROUGH: Open Until Filled

JOB DUTIES

ESSENTIAL DUTIES:

Under general supervision of the Chief Information Officer or designee, the Sr. IT Support Specialist - AudioVideo Systems installs, configures, maintains, and repairs the City's video surveillance systems located in municipal facilities, public safety buildings, parks, streets, and other City-owned properties.

This position supports public safety operations by ensuring reliable operation of indoor and outdoor security cameras and the City's Video Management System (VMS). The employee works collaboratively with the Information Technology Department, Police Department, and other City departments to maintain system integrity, cybersecurity compliance, and proper handling of sensitive video data.

Duties may include, but are not limited to, the following:

Installation & Configuration

• Installs, configures, and maintains IP-based and analog video surveillance cameras in indoor and outdoor environments.
• Installs and terminates structured cabling (Cat5e/Cat6, fiber optic, coaxial) and conduit in accordance with applicable codes and standards.
• Mounts cameras, enclosures, and related hardware on buildings, poles, and other municipal structures.
• Configures network connectivity, including PoE switches, VLANs, and associated infrastructure.
• Ensures proper camera positioning, focus, and image quality.

System Maintenance & Troubleshooting

• Performs preventative maintenance and routine inspections of surveillance equipment.
• Diagnoses and resolves hardware, software, and network connectivity issues.
• Replaces defective cameras, cabling, and related components.
• Maintains firmware updates and security patches to ensure system security and reliability.
• Responds to service requests and emergency outages as needed.

Video Management System Administration

• Installs, configures, and maintains Video Management System (VMS) software and hardware including NVRs, servers, and storage systems.
• Manages user accounts, access permissions, and recording configurations in accordance with City policy.
• Monitors system health, recording status, and storage capacity.
• Assists authorized personnel with video retrieval in compliance with public records laws, evidentiary standards, and City procedures.

Compliance & Documentation

• Ensures compliance with applicable federal, state, and local regulations regarding surveillance systems and data retention.
• Follows OSHA safety standards and City safety policies when performing installations and maintenance.
• Maintains accurate documentation of system configurations, maintenance activities, and equipment inventory.
• Safeguards confidential and sensitive information.

Interdepartmental Support

• Coordinates with Police, Fire, Public Works, Facilities, and other departments regarding camera placement and system needs.
• Provides technical support and training to authorized City personnel.
• Assists with planning and implementation of system upgrades and expansion projects.

NON-ESSENTIAL DUTIES:

May be required to assist other divisions within the IT department on various projects and tasks.

The duties listed above are only as illustrations of the various types of work. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City of Farmington's Drug and Alcohol-Free Workplace Program. This includes pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

Graduation from an accredited two-year college or university with a degree in information technology, computer engineering, computer science, or electronics with 5 years of progressive experience in installing and maintaining audiovideo surveillance systems, low-voltage and related electronic systems.

Working knowledge of IP-based camera systems and Video Management Systems - Panasonic, Axis, Ubiquiti, etc. Including installation and maintenance.

Working knowledge of networking principles including IP addressing, switches, VLANs, and PoE.

Working knowledge of structured cabling standards and low-voltage systems.

Ability to read and interpret blueprints, diagrams, and technical documentation.

Ability to work with various department personnel to determine video surveillance specifications.

Ability to compile bill of materials and get quotes for equipment and parts needed for a site installation.

Skilled in troubleshooting technical and network-related issues.

Ability to work independently and prioritize tasks effectively.

Ability to communicate effectively, both orally and in writing.

Experience working in a municipal, government, or public safety environment preferred.

Ability to maintain confidentiality and exercise sound judgment.

Ability to establish and maintain effective working relationships with supervisors, employees, local government officials, and outside vendors.

Ability to work under stress and handle stressful situations; ability to meet deadlines.

Valid New Mexico driver's license with acceptable driving record for the past three years or state of current residency.

Background check required.

EQUIPMENT OPERATED:

City vehicle for traveling between facilities. Power tools required for equipment installation. Ladder, man/scissor - lift. Personal computer and laptop; cable tester/tone generator; tone probe; small hand tools.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, climb, kneel, walk, talk or hear, and reach with hands and arms.

The employee must frequently lift and/or move up to 25 pounds, and occasionally lift 25 to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee sometimes works near moving mechanical parts, and is frequently exposed to rays from video display terminals.

The noise level in the work environment is moderate and approximates that of a standard business office with equipment running.

Employee will be required to work outdoors at times for the purposes installing and maintaining equipment.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V