Sr. Manager Human Resource Business Partner

We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. The Group Leader- Human Resources leader will be responsible for managing a large, complex site/location. The incumbent will work with senior operations leaders, strategize business goals and execute key HR initiatives that impact.

Key Responsibilities

• The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc. for the location.

• Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.

• Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle.

• Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.

• Drive the continuing development of the team and the integration of HR functions.

• Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.

• Partner closely with the senior leadership team to drive culture change for the location, aligning to the Concentrix cultural values.

• Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.

• Implement the company's employee engagement programs and employee engagement survey process.

• In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits and reward programs to ensure consistency.

• Act as a mentor, coach, thought leader and functional expert to senior management.

• Implement consistent strategy for HR management and development and selection of policy/practices, performance management and compensation, goal setting, diversity and inclusion, and employee relations.

• Manage and develop direct reporting staff.

Profile & Experience

ITES/BPO industry experience is must.

12 years+ relevant HRBP experience in third party business process services companies preferred.

• Experience leading teams in a fast moving, customer-centric, hands-on environment.

• Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.

• Must be well-versed with HR generalist responsibilities.

• MBA/PG degree (preferred)