Sr Manager Procurement Operations [T500-21101]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Description:

We are excited to announce an opening for Sr Manager Procurement Operations at MCC India. Please find below the details of the role and its responsibilities.

Skills Required: ServiceNow, Ariba, SAP Ariba, Helpdesk, Ticketing, Support

Experience Range:

• 10 - 15 years

Key Responsibilities:

• Oversee and manage a team of help desk staff who are responsible for handling support tickets, troubleshooting issues, and providing assistance to users. Ensure the team is adequately trained and capable of resolving procurement-related issues efficiently Responsible for monitoring of user trends or areas with continuous issues that will help the identification of potential process improvement areas
• Assign, prioritize, and track support requests to ensure urgent issues are addressed promptly, while also managing the resolution of less critical problems within a reasonable time frame
• Liaise with the Global Process Leads and Functional Solutions Lead to ensure business needs are being addressed in timely manner
• Establish and maintain help desk procedures, ensuring that service level agreements (SLAs) are met
• Provide first-line support for procurement software and tools, assisting users with issues related to procurement systems, order management, and supplier inquiries
• Collaborate with Finance team to ensure that IS&P Supplier Data matches business standards and requirements

Knowledge and Skill Requirements:

Minimum 4-year degree

• 5+ years of relevant experience with Business or Supply Chain background
• 3+ years experience managing multiple projects
• Experience in conducting influential discussions with executive leaders

Skills:

• Customer Service, Technical Aptitude, Stakeholder Management, Attention to Detail, Delivery Excellence
• Experience in SAP Ariba is required.
• Experience in ServiceNow is required.
• Oversee and manage a team of help desk staff who are responsible for handling support tickets, troubleshooting issues, and providing assistance to users.