Overview

The Sr. Manager, Product Operations – Personalization at Crocs Inc., will be part of the Global Product Operations team supporting the Personalization category (Jibbitz/Charms and Accessories). This position will drive end-to-end product operations strategy and process aligning to the product to market calendar and ensuring cross-category alignment at key milestones. You are operationally savvy, detail oriented, and have a continuous improvement approach to improve efficiency and effectively manage internal processes from product inception to GTM execution.

What You'll Do

Strategic Calendar Development:

• Define and drive the Product Creation Calendar & Process Management for Personalization category
• Manage and deconflict multi-season overlap and management
• Ensure all product-to-market deliverables are timely. Communicate any risks or changes and resolve them with the Product Operations team to ensure accurate milestone execution.
• Lead cross functional alignment and resolution where necessary

Drive Operational Excellence:

• Map and measure the performance of every step in the Product to Market process, identifying and tracking key KPIs
• Establish repeatable processes to support product lifecycle and continual optimization
• Build and recommend new processes, tools or systems solutions for improved efficiency

Work Cross-Functionally to Optimize Product Operations:

• Point of contact for Personalization initiatives across Category Management, Product Development, Design, Merchandising, Marketing, Planning, GTM Ops, and Regional Partners. Ensure alignment and effective communication across teams
• Collaborate with cross-functional leaders to find opportunities for process improvement, calendarize and build agendas, and create and report critical metrics
• Understand and communicate the critical brand initiatives to internal cross functional teams

What You'll Bring to the Table

• Bachelor’s degree or equivalent experience in business, Supply Chain or related degree with expertise in Product Creation, Retail and Management
• 8+ years of dynamic operations and/or strategy experience with an apparel/footwear manufacturer or retailer, ideally working in a high-growth organization
• Deep knowledge of product to market process and end-to-end product operations
• Prior experience working for a highly matrixed global company with strong leadership and teamwork skills to facilitate work across multiple functions
• Ability to find the root cause of issues and objectively find the best solutions
• Ability to build constructive and significant relationships across all levels of collaborators
• Excellent communication skills and an ability to explain, articulate, and document concepts and business processes
• Consistent record of leading with curiosity and ability to think creatively
• Shown executive presence, serving as a bridge across creative, technical and analytical teams with the ability to collaborate across a senior leadership team
• Ability to navigate ambiguity and complexity while connecting the dots holistically across functions
• Proficient in Microsoft Office Suite, including demonstrated ability to create presentations in PowerPoint, analyze data in Excel, and effectively use Outlook and Word to support daily business operations.

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