Sr Manager, Project Planning

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Sr Manager, Project Planning leads complex, enterprise‑wide initiatives that enhance customer satisfaction, loyalty, and advocacy across the full customer journey.
• This role is accountable for the strategic planning and end‑to‑end execution of CX programs—aligning cross‑functional stakeholders, removing operational barriers, and ensuring delivery of measurable, customer‑centric outcomes.
• By driving collaboration, operational discipline, and strategic insight, the Sr Manager translates customer feedback and data into meaningful improvements that strengthen both the customer experience and organizational performance.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Delivers clear, actionable project updates to diverse audiences, including Steering Committees and senior executives, ensuring alignment and informed decision‑making.
• Drives coordination across multiple departments, fostering collaboration and removing barriers to execution.
• Holds vendors and internal teams accountable for meeting commitments, maintaining quality standards, and delivering on scope.
• Oversees comprehensive project management activities, including planning, budgeting, risk mitigation, issue resolution, and change control.
• Introduces and institutionalizes process improvements and project management best practices to enhance operational discipline and efficiency.
• Challenges existing approaches and advocates for decisions that prioritize the organization’s strategic interests.
• Mentors, develops, and provides leadership to Project Managers within the PMO, strengthening team capability and performance.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in Business, Marketing, Aviation Management, or related field
• 7 years Project management experience

Preferred Qualifications – Education & Prior Job Experience

• Master’s degree in relevant field or equivalent experience/training
• 5+ years of experience in strategic planning, or business analysis, preferably in the airline or travel industry
• Strong understanding of airline operations and customer journey dynamics
• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and presentation tools (PowerPoint)
• Strong leadership characteristics and proven ability to lead a project/team

Skills, Licenses, and Certifications

• Strong communication and interpersonal skills, with the ability to engage, influence, and inspire Stakeholders
• High degree of organization, initiative, and personal accountability
• Excellent project management skills including prioritization, scheduling, and documentation
• Ability to build strong relationships and communicate effectively with multiple stakeholders and various levels of leadership
• Strong analytical and problem-solving skills to manage shifting priorities, demands and timelines
• Positive, can-do attitude with the ability to succeed in a fast-paced work environment
• Knowledge and experience with the Agile framework
• Intermediate to advanced proficiency with Microsoft Office tools including Word, PowerPoint, and Excel
• Ability to work with minimal supervision
• Ability to be flexible and capable of adapting to constant change
• Ability to effectively meet deadlines and prioritize tasks in a dynamic and fast-paced work environment
• Ability to work in a stressful environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.