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Sr. Manager, Service Business Process
- United States
- 36419
- Full-time
- Pay may range between $135,000 to $170,000 annually.
Job Description
Overview
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.
Why work at Spacelabs? Because lives depend on you!
At Spacelabs Healthcare, you make a difference.
Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.
Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.
While we may not be at a patient’s bedside, their health is still in our hands.
The Sr Manager, Global Service Business Process drives operational excellence across the service organization by improving productivity, optimizing workflows, strengthening reporting capabilities, and leading system and process transformation initiatives. This role ensures that service operations run efficiently, consistently, collaboratively with other departments and in full compliance with regulatory and organizational standards. The ideal candidate blends analytical rigor with a deep understanding of healthcare operations, enabling Spacelabs to streamline processes, enhance service delivery, and support scalable growth.
Responsibilities
Operational Performance & Productivity
Qualifications
Pay may range between $135,000 to $170,000 annually.
Poster Link:
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.
Why work at Spacelabs? Because lives depend on you!
At Spacelabs Healthcare, you make a difference.
Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.
Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.
While we may not be at a patient’s bedside, their health is still in our hands.
The Sr Manager, Global Service Business Process drives operational excellence across the service organization by improving productivity, optimizing workflows, strengthening reporting capabilities, and leading system and process transformation initiatives. This role ensures that service operations run efficiently, consistently, collaboratively with other departments and in full compliance with regulatory and organizational standards. The ideal candidate blends analytical rigor with a deep understanding of healthcare operations, enabling Spacelabs to streamline processes, enhance service delivery, and support scalable growth.
Responsibilities
Operational Performance & Productivity
- Lead initiatives to improve productivity, reduce operational friction, and enhance service delivery across the service workstream.
- Develop, socialize and monitor performance metrics, KPIs, and dashboards to track operational efficiency and identify improvement opportunities.
- Conduct time‑motion studies, workload analyses, and capacity planning to optimize resource allocation internally and in the field service environment.
- Lay groundwork for design for serviceability and predictive service.
Workflow Optimization & Process Improvement
- Map, evaluate, and redesign end‑to‑end workflows to eliminate bottlenecks and improve consistency, quality, and throughput.
- Partner with cross‑functional teams to standardize processes and information flow to ensure alignment with commercial, clinical, administrative, and technical stakeholders.
Reporting, Analytics & Tools
- Build and maintain reporting tools that provide actionable insights for leadership and frontline teams.
- Oversee the development of automated reporting, dashboards, and data visualizations to support decision‑making.
- Ensure data accuracy, integrity, and compliance across all operational reporting systems.
Systems Transformation & Technology Enablement
- Lead the evaluation, selection, and implementation of systems used by the service organization, including workflow platforms, case management tools, and productivity systems.
- Serve as the operational owner for system enhancements, integrations, and upgrades.
- Translate operational needs into system requirements and collaborate with IT, vendors, and internal stakeholders to deliver scalable solutions.
Process Controls, Quality & Compliance
- Establish and maintain process controls that ensure consistent, compliant, and high‑quality service operations.
- Monitor adherence to regulatory requirements, internal policies, and accreditation standards.
- Support audits, root‑cause analyses, and corrective action planning to mitigate risk and strengthen operational reliability.
Revenue and Profitability
- Facilitate Service Contract sales and renewals, forecasting and resource planning
- Develop tools to facilitate timely intervention and collaboration in sales process by Service, Sales and relevant resources.
Cross‑Functional Leadership & Change Management
- Partner with and mentor service management colleagues to facilitate organizational development and peer group career development.
- Lead change management efforts to ensure smooth adoption of new processes, tools, and systems.
- Define training, documentation, and communication requirements to support operational excellence across teams.
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
- 15+ years of experience in Service Operations management roles in medical device industry, including management of Field Service, Depot, Service Engineering and Technical Support disciplines.
- Demonstrated success in workflow redesign, productivity improvement, and operational transformation.
- Strong analytical skills with experience in reporting tools (e.g., Power BI, Tableau, Excel) or custom database programming, with demonstrable results in turning data into information and workflow supporting tools.
- Experience with healthcare compliance, regulatory standards, and quality frameworks. Service Quality System leadership and FDA/ISO audit support experience preferred
Pay may range between $135,000 to $170,000 annually.
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
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Poster Link:
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
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