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Sr. Manager - Transformation (Banking/ Finance/ Lending)

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Hiring for multiple roles within Transformation (LSSBB) for one of our BPO Clients.


Experience: 13+ Years

Location: Hyderabad/ Bengaluru

Preferred Industry: BFSI/F&A/Mortgage/Lending


Skills: LSSBB/ MBB (Mandate), Transformations, Process Excellence, Operational Excellence, Process Re-engineering, Process Improvements, Continuous Improvements, RPA, Automation


Role Summary:

  • Led the automation/ process excellence program to meet requirements, manage UAT, and oversee go-live for specific accounts.
  • Identify suitable processes for automation and develop business cases, project charters, and documentation (RPA assessments, BRD, use cases).
  • Achieve targeted FTE benefits and assess business impacts.
  • Collaborate with operations and customers to validate automation opportunities.
  • Use statistical models and forecasting to predict volumes, capacity, and customer behavior.
  • Apply data aggregation and mining techniques for insights through dashboards and reports.
  • Manage multiple projects, address delays, and oversee project execution.
  • Supervise and coach project teams, both client and internal.
  • Handle client expectations, review deliverables, and support proposal creation and effort estimation.


In case you wish to apply for the role, write to us today at manasvi.shinde@credencehrservices.com

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