Manager Business Process Excellence & Assurance

Manager – Business Process Excellence & Assurance

Role Purpose

To lead NxtWave’s Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained growth.

About the Rol

eWe’re looking for a strategic hands-on leade r to manage NxtWave’s Business Process Excellence & Assurance team - a fast-growing group responsible for identifying process gaps, strengthening execution and driving measurable improvements across all business functions

.This role is ideal for someone who thrives at the intersection of operations, data, quality assurance and problem-solving . You’ll lead multiple improvement projects, connect insights across functions and turn operational data into clear, actionable strategies

.You’ll collaborate closely with business heads, ensure every initiative is tracked to closure and build systems that make NxtWave’s scale story structured, efficient and sustainable

.
Key Responsibiliti

esTeam Leadership & Delivery Manageme

• ntLead, coach and expand a team of Business Process Excellence & Assurance Specialist
• s.Define quarterly project roadmaps and ensure timely completion of all assigned initiative
• s.Maintain high standards of analytical rigour, report quality and stakeholder communicatio

n.Process Review & Optimizati

• onOversee process reviews across Sales, Product Delivery, Marketing, HR and Support team
• s.Identify improvement opportunities, design better workflows and ensure consistent execution across function
• s.Drive closure of improvement actions and ensure measurable impact post-implementatio

n.Data Analysis & Insight Generati

• onUse business data to identify performance gaps, delays or inefficiencie
• s.Translate findings into simple, insight-driven reports for leadershi
• p.Build dashboards that track process health, performance trends and improvement metric

s.Cross-Functional Collaborati

• onWork closely with business heads and function leads to align priorities and track outcome
• s.Represent the team in leadership reviews and ensure all agreed actions are execute
• d.Document learnings and build standard operating frameworks for repeatable succes

s.
What We’re Looking F

or:Experience & Backgro

• und4+ years of experience in Process Excellence, Business Operations or Strategy & Performa nce rol
• es.Minimum 2 years leading teams or cross-functional projec
• ts.Prior experience in EdTech or Service Operati ons preferr

ed.Analytical & Technical Ski

• llsStrong command of data analysis tools (Excel/Sheets; exposure to SQL or BI tools is a plu
• s).Ability to draw insights from data and link them to business decisio
• ns.Familiarity with process design and improvement framewor

ks.Leadership & Execution Ski

• llsProven ability to translate strategy into executi
• on.Strong project management and stakeholder handling capabiliti
• es.Track record of driving change through structured thinking and collaborati

on.Mindset & Growth Orientat

• ionDetail-oriented, structured and outcome-driv
• en.Comfortable navigating dynamic, fast-scaling environmen
• ts.Enthusiastic about leveragi ng AI and automati ons to make processes smarter and fast

er.Communicat

• ionExcellent presentation and storytelling skills - able to simplify data and influence decisio

ns.
Work Prof

• ile:Working D ays: 5 days (Mon -
• Fri)Work M ode: Work-from-Office, Hyder
• abadCompensat ion: As per industry stand

ards