Manager – Operations (Director’s Office)

Industry: Retail / FMCG / Multi-store Chain
Experience: 5–8 years ( prior in retail store operations preffered )
Education: MBA in Retail Management / Operations Management (preferred)
Reporting To: Director – Operations

About the Role

We are seeking a proactive Manager – Operations to work closely with the Director of Operations in driving key business initiatives, managing pilot projects, and improving operational efficiency across stores and supply chain functions.
This role suits professionals with a retail operations or business strategy background who can blend analytical insight with hands-on execution.

Candidate Profile

• Experience: 5–8 years as Assistant to the directors' role/manager, founders' office / executive assistant, business operations role /retail operations, business projects / operations excellence.
• Industry Preference: Organized retail, FMCG, consumer durables, or multi-store chain.
• Skills:
• Strong coordination and execution ability
• Excellent analytical and reporting skills (Excel, PowerPoint)
• Exposure to project management / process improvement tools
• Comfortable interfacing with CXO-level leadership
• Good business acumen and ownership mindset

Key Responsibilities

• Act as the operations link between the Director’s Office and business functions (store ops, procurement, logistics, HR, finance).
• Manage and track key operational and pilot projects, ensuring timely completion and measurable outcomes.
• Prepare and present operations dashboards, MIS, and analytical reports for management reviews.
• Support process improvement and standardization initiatives across stores and regions.
• Coordinate and monitor store rollout projects, vendor evaluations, and efficiency programs.
• Follow up on action items from management meetings and ensure inter-departmental closure.
• Conduct operational research, benchmarking, and documentation for decision support.

Key Performance Indicators

• % of projects delivered on time and within budget
• Process efficiency / cost improvement achieved (%)
• Accuracy and timeliness of MIS reporting
• Adherence to operational and budgetary KPIs
• Pilot project ROI or scalability rate

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person