Sr. Mobility Servicing Associate (Truck and Trailer)

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Sr. Mobility Servicing Associate (Truck and Trailer) is responsible for the end-to-end collections and servicing of the Truck and Trailer Loan and Lease Commercial Vehicle Finance (CVF) and the Commercial Fleet customers ensuring a seamless customer experience. As a dedicated point of contact for customers, this role plays a key part in maintaining exceptional service standards while working to both retain and grow the portfolio through proactive relationship management and high levels of customer satisfaction.

What You Will Do

1. Hydrogen Class-8 Truck and Trailer Commercial Financial Services

• Manage servicing tasks for end-to-end financial services lifecycle, from post origination to collections and remarketing.
• Develop and maintain procedures for 100+ tasks across 50 states, abiding by the policy and regulatory guidelines, and submit for approval and publication in the company’s knowledge hub.
• Review Commercial Truck and Trailer finance accounts for payment errors, any signs of fraud, or other issues and with various departments and stakeholders to resolve the issues.
• Handle inbound and outbound Commercial Truck and Trailer finance customer service calls, and assist the customers on day-to-day account management, including statements, payments, insurance or any other account issues.
• Participate in regular month-end reconciliation activities and assist Accounting and Tax teams with timely month-end reports, resolving issues, and supporting ad hoc issues.

2. Commercial Vehicle Portfolio Collections and Servicing

• Manage the health of the Commercial Truck and Trailer portfolio, by taking proactive actions to prevent delinquency and timely collections.
• Perform collections duties including payment reconciliation, delinquency queue management, customer outreach, payment negotiation, inbound call management, customer information maintenance, account recovery and resolution.
• Participate in process and system upgrade requirement sessions and contribute to improving the collections process efficiencies.
• Work with vendors on repossession and accounting on charged off accounts.
• Support accounting month-end closing process.

3. Truck and Trailer End of Term (EOT) and Remarketing

• Support the customers with EOT processes.
• Coordinate with the Remarketing vendor to process fees and proceeds.
• Document, review and process all related documents related to EOT and/or remarketing.

What You Will Bring

• Bachelor’s Degree or equivalent work experience.

• Minimum 4- 6 years related financial services including commercial truck and trailer financing.

• Knowledge of Daybreak, KSIOP, CRM, and/or ALFA preferred.

• Background in auto finance or dealer finance services a plus.

• Strong communication skills to effectively interact with all levels of internal and external stakeholders.

• Strong relationship management skills to build and maintain relationships and work with 3rd party vendors.

• Effectively work in a team environment.

• Strong customer service and telephone skills.

• Strong negotiation skills to negotiate mutually beneficial arrangements with a customer.

• Follow workflow processes for all assigned job duties.

• Strong problem solving and analytical skills.

• Familiarity with accounting processes related to accounts payable, accounts receivable and reconciliations.

• Strong PC navigation skills, including knowledge of Windows operating environment.

• Proven track record with delivering seamless customer experiences.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.