Sr. Officer / Assistant Manager - Claims

About Us:

Manoj Re is a DIFC-based reinsurance brokerage firm specializing in facultative, treaty, and specialty placements. Headquartered in Dubai with an expanding global footprint, we operate across diverse markets and lines serving cedants, reinsurers, and partners who value precision, speed and trust.

Our portfolio spans marine, energy, property, construction, engineering, heavy industries, mining, aviation, space technology, cyber, technology, casualty, health, life and financial lines, supported by in-house placement, technical accounts, and claims capabilities.

About the Role:

The role leads the end-to-end management of the reinsurance claims function, from notification through settlement, recovery and filing while owning service quality, turnaround standards and data integrity across the portfolio. The role combines hands-on technical claims handling on complex and high-value losses with structured reinsurer negotiation, management reporting, and continuous improvement of claims processes. It demands close coordination with cedants, brokers and reinsurers across multiple markets, lines and time zones, and is a key guardian of the firm's reputation for precision, speed and trust.

Key Responsibilities and Accountability:

Claims Lifecycle Management and Oversight:

● Lead the end-to-end management of reinsurance claims - notification, acknowledgement, loss advice, finalization, settlement, recovery and filing; ensuring accuracy, compliance and agreed turnaround standards across the portfolio.

● Oversee review of preliminary loss notifications from brokers and cedants; confirm whether accounts are bound and ensure prompt acknowledgement.

● Ensure loss details are complete and accurate, cross-checked against the computation sheet, and that any clarifications are raised with cedants the same day or by the next business day.

● Supervise generation of Preliminary Loss Advices (PLA) and the issue of Loss Advice communications to reinsurers.

● Take direct ownership of large, complex, sensitive or contentious losses across facultative and treaty structures.

Finalised Claim Processing

● Ensure finalised claim documents from cedants are acknowledged without delay and claim files are prepared in line with PLA requirements.

● Oversee accurate recording of finalised claims in the Computation Sheet and movement of tracker status from open to finalised.

● Ensure the Claims Master Sheet is updated with both booked and settled figures upon finalisation.

Reinsurer Follow-Up, Recovery & Negotiation

● Lead structured monthly follow-ups with reinsurers to pursue recoveries and obtain confirmation of their share of loss.

● Negotiate and resolve disputes, shortfalls or queries on RI shares, escalating to the Head of Department where appropriate.

● Ensure timely generation of the appropriate debit or credit note for each transaction.

● Monitor ageing of outstanding recoveries and reserve movements, driving action to minimize leakage and delay.

Data Integrity & Records

● Ensure claims records, computations and master data (Claims Master Sheet and trackers) are accurate, reconciled and audit-ready at all times.

● Safeguard complete, well-organised documentation and ensure debit/credit notes are processed and approved in line with internal controls.

Stakeholder Management

● Act as a key point of contact for cedants, brokers and reinsurers across markets and time zones, delivering responsive and professional service.

● Coordinate effectively with internal teams — placement, technical accounts and the Head of Department — to move claims to resolution.

Team Leadership & Continuous Improvement

● Guide, review and develop the team, upholding technical standards and process discipline.

● Provide management reporting on open claims, reserves and recoveries, and drive improvement of claims workflows and controls.

● Deputise for the Head of Department on claims matters as required.

Key Performance Indicators:

• Accuracy, compliance and turnaround standards consistently met across all claims handled.
• Effective recovery of reinsurers' shares, with reduced ageing and leakage of outstanding balances.
• Claims records and master data accurate, reconciled and audit-ready at all times.
• High-quality service and responsiveness to cedants, brokers and reinsurers.
• A capable, well-supported claims team and reliable management reporting.

Job Specification

• Experience in similar role
• 4 – 6 years in reinsurance claims, RI operations or related financial-services role
• Academic Qualification
• Bachelor’s degree in insurance, Finance, Business Administration, or a related field. Professional insurance qualification (e.g. CII / ACII) will be a plus.

Must Have Experience

Proven reinsurance claims handling across facultative and treaty business; reinsurer recovery and negotiation.

Special Demands of the Job

Flexible to handle different time zones, high case cases and deadlines under pressure.

Expected Skills

1) Technical mastery of reinsurance claims computation, PLA generation.

2) Strong understanding of treaty and facultative structures and cedant/broker/reinsurer relationships.

3) Reinsurer negotiation and dispute-resolution capability.

4) Advanced Microsoft Excel and claims-management proficiency.

5) Exceptional attention to detail with the ability to manage multiple claims simultaneously to tight deadlines.

6) Effective written and verbal communication for liaising with cedants, brokers and reinsurers at all levels.

7) Time management, prioritization and stakeholder coordination.

Work Location: In person