Sr. Operation Manager (Last Mile)

Job Title: Sr. Operation Manager

Key Responsibilities:

• Manage client relationships and ensure high levels of service quality and satisfaction. Periodic meet with them to address both parties' issues and possibilities of overcoming operational challenges.

• Oversee fleet management to maintain vehicle availability, utilization, and operational efficiency.

• Monitor rider and team attendance, shift adherence, punctuality, and discipline. Making it sure all the punch-ins and Outs has been marked on Evify apps.

• Ensure effective time management and seamless execution of daily operations through Evify App.

• Assign and oversee tasks and responsibilities across city teams, including Operations, Fleet, and Recruitment.

• Review daily reports from teams and ensure accountability for performance and deliverables.

• Drive operational performance and ensure achievement of defined targets within stipulated timelines.

• Coordinate with clients and riders, addressing grievances promptly and effectively.

• Maintain existing client and rider relationships while working on expansion and growth opportunities.

• Record, organize, and maintain all operational and performance-related data.

• Conduct training sessions for both team members and riders to enhance efficiency and compliance.

• Oversee day-to-day cross-functional activities at the hub and city level.

• Collaborate with Operations Executives to ensure accurate and error-free rider payout processes.

• Ensure strict adherence to all operational processes, policies and Standard Operating Procedures (SOPs).

• Monitor hub-level KPIs such as productivity, turnaround time (TAT), cost per delivery, and rider efficiency.

• Coordinate with the tech/support team to resolve rider app, device, or vehicle-related issues.

• Ensure compliance with safety, security, and statutory regulations at all hubs.

• Optimize route planning and cluster allocation for maximum delivery efficiency.

• Maintain discipline, hygiene, and housekeeping standards at the hub premises.

• Plan and execute periodic audits of rider documentation, fleet condition, and hub operations.

• Support recruitment and onboarding of riders to meet capacity requirements during scale-ups.

• Establish contingency plans to handle peak-load scenarios, breakdowns, or rider absenteeism.

Ensure timely resolution of any city-specific matters (insurance, licenses, logistics issues).

Qualifications & Skills:

Graduate/MBA preferred with 6–10 years of experience in operations/logistics/supply chain. Candidate must have at least 4yrs of last mile experience. Preferred industry will be Quick commerce, Ecommerce

Proven leadership ability in managing large teams.

Strong analytical and decision-making skills.

Excellent client and stakeholder management skills.

Hands-on knowledge of fleet, logistics, and city-level operations

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person