Sr. Sales Executive

Position Overview:

We are seeking a highly motivated and experienced Senior Sales Executive to lead our fine jewellery sales operations. The ideal candidate will be a passionate leader with a proven track record in luxury retail, capable of driving performance, mentoring teams, and delivering an exceptional client experience. This role demands a combination of strategic thinking, deep industry knowledge, and a strong customer-centric approach.

Key Responsibilities

1. Sales Leadership & Strategy

• Develop, implement, and manage effective sales strategies to achieve and exceed revenue targets.
• Lead by example, setting high standards in client engagement and professional conduct.
• Mentor, coach, and develop junior sales associates to build a high-performing, motivated sales team.
• Regularly analyze sales performance metrics to identify areas of improvement and implement corrective actions.
• Collaborate with management to plan seasonal campaigns, promotions, and clienteling strategies.

2. Client Relationship Management

• Build, nurture, and retain long-term relationships with high-net-worth clients and VIP customers.
• Handle high-value transactions with discretion, professionalism, and attention to detail.
• Act as the primary point of contact for key clients, ensuring a personalized luxury shopping experience.
• Resolve customer concerns efficiently, turning challenges into opportunities to strengthen relationships.
• Leverage CRM tools to track client preferences, purchase history, and follow-up schedules.

3. Sales Floor & Operational Oversight

• Oversee daily retail operations to ensure a seamless and elegant in-store experience.
• Maintain showroom aesthetics and ensure merchandise is displayed according to brand standards.
• Ensure compliance with internal policies, security protocols, and audit requirements.
• Manage inventory levels in coordination with stock controllers to ensure availability of high-demand items.
• Prepare and present accurate sales reports and performance insights to senior management.

4. Product Expertise & Team Training

• Maintain in-depth knowledge of the full jewellery collection, including materials, craftsmanship, heritage, and design inspiration.
• Deliver ongoing product training sessions for the sales team to elevate product storytelling and client engagement.
• Gather and relay client feedback to design and merchandising teams to support product development and assortment planning.
• Stay informed on market trends, competitor offerings, and emerging consumer preferences.

Requirements

• Minimum of 5–7 years of experience in luxury retail sales, preferably in fine jewellery.
• Proven leadership capabilities with experience managing sales teams.
• Strong clienteling skills and the ability to build lasting client relationships.
• Exceptional communication, negotiation, and interpersonal skills.
• Fluent in English (additional languages are a plus).
• Passion for luxury craftsmanship, attention to detail, and a deep appreciation for jewellery design.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person