Sr. Service Desk Specialist

Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.

Responsibilities

• Administer, configure, and troubleshoot Active Directory environments.
• Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
• Provide Level 1 & 2 support for hardware, software, and conferencing equipment.
• Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
• Utilize advanced Excel skills for reporting, tracking, and data management.
• Support and manage ManageEngine tools (added advantage).
• Ensure timely incident response and maintain high service quality in a fast-paced environment.
• Collaborate with internal teams to ensure smooth operations and user satisfaction.
• Document processes, maintain logs, and ensure compliance with service standards.
  
  

Requirements

• Bachelor's degree in Computer Science, IT, or a related field.
• 2-3 years of hands-on experience in Service Desk / IT Support roles.
• Strong background in enterprise IT environments.
• Proven experience in Active Directory administration, maintenance, and troubleshooting.
• Strong proficiency in Office 365 administration, including user management and security configurations.
• Advanced Microsoft Excel skills (reporting, formulas, analysis).
• Experience with ManageEngine products (added advantage).
• In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
• Strong analytical and problem-solving skills.
• Ability to take prompt action and make sound decisions in a fast-paced environment.
• Excellent communication, stakeholder management, and customer service skills.