Sr Site Merchandiser

About the Team

The Site Merchandising team enhances the digital shopping journey. They provide an optimized digital experience for pet parents backed by best-in-class, data-driven insights and are accountable to the company's priorities. Their responsibilities include driving the digital business, testing and iterating capabilities, content management, product shelf optimization, and business analysis.

About the Location

Collaborative Work Environment
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

The Sr. Site Merchandiser is responsible for driving the strategy and execution of category-specific experiences across browse and search journeys to maximize engagement, conversion, and overall site performance.

This position requires expertise in internal search behavior, product grid strategy, and on-site merchandising performance. The ideal candidate will proactively identify opportunities through search term analysis, trend identification, and performance insights to continuously improve the customer experience.

In partnership with cross-functional teams, this role will ensure that key product listing pages (PLPs) reflect strategic priorities, including promotional moments and seasonal trends, while contributing to a seamless end-to-end shopping journey across facets and grid optimization.

Essential Duties and Responsibilities:

• Own and optimize category-specific product shelf experiences across browse and search to drive clicks, conversion, and engagement.
• Develop and execute internal search strategies, including monitoring search term performance and identifying trends.
• Lead the product grid strategy for key PLPs, ensuring alignment with business priorities such as promotions and seasonal initiatives.
• Analyze site performance to identify opportunities and implement improvements across search, navigation, and product placement.
• Partner closely with Merchandising to improve product data quality and ensure optimal assortment visibility.
• Collaborate with cross-functional teams to align on strategies, priorities, and execution timelines.
• Lead and execute A/B testing strategies and translate results into actionable recommendations.
• Build and deliver regular performance recaps (weekly/monthly/quarterly) with insights and recommendations for leadership.
• Ensure seamless execution of site updates, including QA and validation.
• Act as a key point of contact, driving alignment and influencing strategies across partners.

Preferred Qualifications:

• 3-5+ years of experience in Site Merchandising, E-Commerce, or Digital Merchandising.
• Expertise in search optimization, product grids, and PLP performance.
• Experience owning or supporting category-level digital performance in an e-commerce environment.
• Proven ability to analyze datasets and translate insights into actionable strategies.
• Experience with A/B testing methodologies and optimization frameworks.
• Ability to influence and collaborate with cross-functional partners.
• Strong business acumen with the ability to prioritize based on impact.
• Excellent communication skills with experience presenting to stakeholders and leadership.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

• This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We're more than a workplace, we're Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what's right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment , bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• "Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• "Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
• "Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.