Sr Specialist IT Onsite Support

Discover a more connected career

We are looking for technically skilled candidates with good problem-solving abilities for the position of Sr Specialist IT Onsite Support. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you’ll do

• Serves as the first point of escalation for more complex IT support issues.
• Provides friendly, courteous, and quality systems support to all users
• Responds to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems
• Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems
• Documents customer requests in call tracking system, routes problems as required and documents clear and detailed resolution notes for all incidents / problems being closed.
• Completes warranty repairs work as necessary
• Refers major hardware or software problems or defective products to vendors
• Suggests improvements to current processes to improve productivity
• Uses asset database to manage the location of assets
• Follows standard IT Support procedures
• Stays current with system information, changes and updates.

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What you’ll need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• One year of relevant work experience
• Strong knowledge of Windows OS troubleshooting/installing printer drivers/etc
• Basic knowledge of networks/topography. Basic knowledge of network gear and setting up remote networks/VPNs
• Basic knowledge of troubleshooting tablets/remote devices/phones.
• Basic hardware knowledge (replacing parts/etc)
• Knowledge of imaging and deploying various mobile assets.
• Ability to set up offices (ISPs/cabling)
• Able to support field employees (good communication and analytical skills).
• Use of remote tools to troubleshoot.
• Installation and training on new hardware/software.
• Willing to travel to various work sites.