Sr. Technical support engineer (L3)/Technical support engineer (L3)

We are hiring for Sr. Technical support engineer (L3)/Technical support engineer (L3)

Experience: 2 to 4 Years

Job Type: Full-Time

Location: Noida (Hybrid Working Model)

Key Responsibilities:

● Proficient in debugging and creating corrective actions by providing detailed RCA

● Work closely with the L2 team to analyze production tickets, reproducible steps, and provide high-quality resolutions quickly

Skills:

● Proficient in Java Script, Node JS is a plus

● Coding skills using technologies and tools like

Angular/Python/MySQL/DynamoDB/Postman/JSON/SIP/telecom domain is a plus

● Experience in Application Support and Maintenance of Java Script/NodeJs projects

● Exposure to front-end design, development and usability best practices

● Knowledge of Amazon Cloud Services is a plus.

● Knowledge of Kafka is a plus.

● Knowledge of event driven solutions and support is a plus.

● Excellent troubleshooting and debugging abilities (front-end & back-end) for enterprise

applications with high attention to detail.

● Experience on AI tools to automate L3 repetitive tasks is a big plus

Interested candidates share cv on hr@resolink.in

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,200,000.00 per year

Benefits:

• Flexible schedule
• Health insurance

Work Location: In person