Sr. Technical Support Specialist

Title: Technical Support Specialist.

Key Responsibilities:

• Troubleshoot and resolve technical problems
• documenting ticket actions and resolutions.
• Classify, escalate and coordinate problem resolution.
• Communicate with users, working to ensure rapid resolution and offering training to other end-users
• Supporting ERP systems (SAP & MACOLA) integrated with applications
• Performing basic SQL queries for resolving technical problems
• Performing diagnostic tests and troubleshooting.
• Training end-users on hardware functionality (printers’ issues) and software programs.

Job Requirements:

• Outstanding knowledge of software maintenance
• Excellent problem solving and analytical skills
• Experience with the testing and maintenance of new and current software
• Ability to tune performance of networks, databases, and software
• Very good communication skills with customers
• Ability to work in a team and co-operate with them
• SQL basic skills for simple queries
• Crystal reports fundamentals