Sr. Vice President of Operations

Description

Key Responsibilities

• Market logistics/clinic openings
• Disseminate and ensure compliance of all new protocols/processes across all markets
• Identify and cultivate strategic growth opportunities within the markets
  • Drive consistency and growth with data analytics across all markets
  • Manage and hold Market VP of Operations accountable for market KPIs through monthly market KPI review and action plan development and implementation
  • Make recommendations for template changes that maximize revenue producing visit types across all markets
• Monitor operational performance and collaborate with senior leadership to formulate competitive strategies.
• Accountable for achieving clinical and financial targets for all markets
  • Manage assigned markets to their P&L
    • Execute cost reduction strategies that do not reduce quality of care.
    • Maintain provider schedules and allocate staff to support patient flow.
• Act as a senior reviewer for analytics outputs, ensuring quality and precision.
• Oversee comprehensive processes for designing and executing complex analytical projects.
• Coordinate with Medical Directorsto drive compliance of all providers to Aspire protocols, foundational practices and plans of care.
• Continually analyze trends, processes and service failures and lead initiatives to improve operations and the patient experience.
• Address any patient complaints or identified service issues to remedy poor patient experiences.
• Maintain continued education in all core front office and back office processes and protocols.
• Create a culture of quality and safety by maintaining a high level of clinical training across all staff and ensuring adherence to safety reporting and the conduct of safety drills.
• Support growth of assigned market through coordinating with Aspire's Marketing & Sales staff and proper staff planning
• Champion Aspire's culture and core values
• Other duties as assigned

Skills, Knowledge and Expertise

• Ability to effectively lead, coach, and mentor a team
• Ability to think creatively to solve problems and deliver results
• Ability to use various computer systems and applications (EMR/EHR).
• Effectively communicate to staff at all levels of the organization
Knowledge of medical terminology

• Lead the entire clinical team in assigned markets in all operations required to support patient care at all clinics. This includes back office, front office and mid-levels.
  • Staff market (hire/fire) and create/maintain workflows that meet assigned market's performance benchmarks.
  • Set daily/weekly/monthly objectives and communicate them to team members, as well as organizing workflow by assigning responsibilities and outlining duties.
  • Train, coach and mentor employees.
  • Conduct quarterly mid-level metrics review
• Perform a site visit to each clinic in your assigned market(s) at least one time a quarter.
• Perform monthly chart audits for each provider assigned to your region to ensure timely charting.

Required education and experience

• Bachelors Degree
• 5 years of clinical leadership experience (Front & Back Office preferred)
• Experience working directly with healthcare providers to facilitate clinical operations.
Experience with both Practice Management and Electronic Medical Records software.

• Master’s degree, MBA or MHA

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