Sr VOIP Engineer/VICI

We are looking for an experienced VICI dial Manager to manage and optimize our outbound and inbound call center operations. The ideal candidate will be responsible for creating and managing dialing campaigns, monitoring dialer performance, maintaining carrier connectivity, generating reports, troubleshooting technical issues, and ensuring maximum agent productivity while maintaining compliance.

Key Responsibilities

Dialer & Campaign Management

Create, configure, and manage inbound and outbound VICI dial campaigns.

Configure agent groups, user permissions, and campaign settings.

Technical Support & Troubleshooting

Troubleshoot dialer-related issues.

System Administration

Configure agent phones and extensions.

Maintain audio recordings, prompts, and voicemail settings.

Perform regular system checks and coordinate upgrades with the IT team.

Maintain backups and system documentation.

Maintain dialing rules and calling schedules.

Ensure proper call recording policies are followed.

Pay: Rs301.32 - Rs1,330.69 per month

Work Location: In person