SSM Kiosk Technician

The RQ SSM KIOSKS Technician provides on-site technical support for the RQ SSM KIOSK estate network across multiple client premises. This mobile technician role involves hardware maintenance, configuration, testing, and Software trouble shooting coordination with back-office development teams to ensure optimal RQ SSM KIOSKS availability and compliance.

Hardware Maintenance & Support

· Perform preventive and corrective maintenance on RQ SSM KIOSKSs (card dispensers, cash acceptor and dispensers, bank card readers, receipt printers, Industrial PC, Modems, CCTV Camera, KYC Camera, Monitor, Mechanical Motors)

· Troubleshoot and resolve hardware issues; regular dusting and cleaning, replace worn components and clear jams.

· Conduct regular inspections to prevent operational disruptions.

Installation, Configuration & Testing

· Assist with new RQ SSM KIOSKS installations and hardware setup.

· Configure network connections, modems, and peripherals.

· Perform comprehensive RQ SSM KIOSKS testing (card dispensing, cash dispensing, security compliance etc.).

· Use diagnostic tools (NCR SelfServ, Diebold Nixdorf platforms) to identify issues.

Back-Office Coordination

· Collaborate with development teams on system integration and connectivity.

· Participate in UAT/SIT environments and support software/firmware deployments.

· Escalate complex issues and maintain communication on resolution status.

Documentation & Support

· Maintain accurate service logs, maintenance records, and technical reports.

· Track RQ SSM KIOSKS inventory and order replacement parts.

· Provide first-level technical support to bank staff.

· Ensure compliance with banking security and audit requirements.

Required Qualifications

Education & Experience

· High School Diploma minimum; Associate degree in Electronics/IT preferred

· 0–2 years in ATM, Printer or KIOSKS maintenance, hardware support, or related technical field.

Technical Skills

· RQ SSM KIOSKS hardware troubleshooting and diagnostic tools proficiency

· Basic networking knowledge (TCP/IP, connectivity verification)

· Familiarity with Windows/embedded Linux operating systems

· Understanding of PCI-DSS compliance and security protocols

Professional Competencies

· Strong problem-solving and analytical abilities

· Excellent communication (verbal and written)

· Independent work capability with minimal supervision

· Team collaboration for development team coordination

Physical & Operational

· Valid driver's license and frequent mobility across branch locations

Reliable transportation (company vehicle or personal with allowance)

Job Type: Full-time

Pay: From QAR2,000.00 per month

License/Certification:

• Qatar Driver's License (Preferred)

Location:

• Doha (Preferred)